How we live, work and learn has forever changed, putting more pressure on campus IT to stay flexible and innovative. Ensure your help desk can support the diverse needs of every student, faculty and staff member quickly and securely.
Technology has transformed K-12 learning, creating the need for more robust IT support. Remove IT friction and empower IT teams to resolve problems across devices with purpose-built remote support.
Securely support your school with industry-leading TLS 1.2 transport security and AES-256-bit encryption. Additional security measures to ensure all remote support sessions stay safely within your community.
Remote diagnostics and in-session tools help you pinpoint and resolve issues. Even troubleshoot physical equipment like printers and routers with Rescue Live Lens mobile camera sharing.
Easily connect to a remote support session through a one-click calling card installed on the end user’s desktop, a channel link or form on your IT help desk webpage, or a technician-provided PIN code and self-hosted PIN entry page – choose what's right for your school.
An increase in remote working and learning increases responsibility and risk. Ace cybersecurity while consolidating your tech stack with LogMeIn solutions. LastPass password manager is trusted by over 1,200 higher education institutions and counting, to keep sensitive institution and personal data safe across a variety of platforms.
Fordham IT increased its same-day resolution rate from 40 percent to 75 percent and is able to support faculty and staff with the peace of mind that their intellectual property remains confidential.
From a help desk of 10 technicians to now over 100, Southern New Hampshire University has been able to scale its support and become leaders in distance learning, all while creating a positive customer experience.