Get an ‘A’ with Secure and Simple IT Support

Hybrid, remote, or on-campus.

Higher Ed depends on IT support.

How we live, work and learn has forever changed, putting more pressure on campus IT to stay flexible and innovative. Ensure your help desk can support the diverse needs of every student, faculty and staff member quickly and securely.

  • Provide robust support for Macs & PCs, iOS & Android devices to ensure access for education products
  • Make it easy for end users and technicians with fast & frictionless connection methods
  • Protect end users from malicious actors with banking-grade security

See how Rescue Can Help

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Remove device headaches. 

Keep K-12 communities focused on learning.  

Technology has transformed K-12 learning, creating the need for more robust IT support. Remove IT friction and empower IT teams to resolve problems across devices with purpose-built remote support.

  • Quick to deploy, secure to connect and simple to manage with cloud-based technology
  • Easy to use for technicians, students, educators and parents alike
  • Calm security concerns with nothing left behind on devices and full transparency into what IT is doing

Experience Hassle-Free Support

Solve it now.

Remove barriers to academic success. Arm your technicians with the information and tools they need to diagnose and troubleshoot tech issues fast.

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Ensure Peace of Mind

Securely support your school with industry-leading TLS 1.2 transport security and AES-256-bit encryption. Additional security measures to ensure all remote support sessions stay safely within your community.

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Support Anything, Anywhere

Remote diagnostics and in-session tools help you pinpoint and resolve issues. Even troubleshoot physical equipment like printers and routers with Rescue Live Lens  mobile camera sharing.

Customer Service and Support - Rescue Live Guide

Get in Fast

Easily connect to a remote support session through a one-click calling card installed on the end user’s desktop, a channel link or form on your IT help desk webpage, or a technician-provided PIN code and self-hosted PIN entry page – choose what's right for your school.

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Lock out malicious actors and lock down passwords

Secure your school with LogMeIn Rescue and LastPass.  

An increase in remote working and learning increases responsibility and risk. Ace cybersecurity while consolidating your tech stack with LogMeIn solutions. LastPass password manager is trusted by over 1,200 higher education institutions and counting, to keep sensitive institution and personal data safe across a variety of platforms.

  • Generate  unique passwords
  • Easily  save  and fill credentials
  • Safely share access for collaborative teams 

See How LastPass Can Help You

The results are in.

 

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Fordham IT increased its same-day resolution rate from 40 percent to 75 percent and is able to support faculty and staff with the peace of mind that their intellectual property remains confidential.

See Case Study

 

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From a help desk of 10 technicians to now over 100, Southern New Hampshire University has been able to scale its support and become leaders in distance learning, all while creating a positive customer experience.

See Case Study

Try secure, easy-to-use remote support.

See how your IT help desk can leverage Rescue remote support to keep everyone in your academic community up and running safely and securely.

Download Buyer's Guide