The right IT support software for educational institutions lets techs diagnose and troubleshoot issues across ecosystems and devices. Banking-grade encryption prevents hacks and protects sensitive data and intellectual property.
Rescue’s secure platform:
From helping a student with an audio drive for an online lecture to troubleshooting a tablet that needs access to the VPN – purpose-built help desk software for schools should be easy enough for students to use yet powerful enough to address problems, at scale.
Rescue lets IT:
Support all devices with remote control, system diagnostics, device configuration, integrations, and more. Rescue lets you adapt quickly to any changes that arise, on campus or off.
Rescue’s tools include:
Maintain the strictest level of security and compliance with features like account and technician-level security settings, banking-grade 256-bit AES encryption, HIPAA-compliant multi-factor authentication, SSO for technicians, and much more.
Remote diagnostics and in-session tools help you pinpoint and resolve issues. Even troubleshoot physical equipment like printers and routers with Rescue Live Lens mobile camera sharing.
Easily connect to a remote support session through a one-click calling card installed on the end user’s desktop, a channel link or form on your IT help desk webpage, or a technician-provided PIN code and self-hosted PIN entry page – choose what's right for your organization.
From increasing the same-day resolution from 40% to 75% to securing faculty interactions – see what Rescue did for Fordham.
Growing their help desk from 10 technicians to over 100, SNHU scaled its support experience with the help of Rescue.