Pre-install a calling card on remote desktops for stress-free, one-click access to the helpdesk. Add your logo to build brand awareness.
Users simply enter a code to access support. You can put PIN entry forms on different webpages to direct support traffic to the right technician.
Users fill out custom text entry boxes to pre-populate information, giving the technician a head start to help.
Create a faster path to support. Users simply click a link without needing to enter any information to start a session.
Display your company name and logo in the chat window. You can direct users to download the app or fully embed the instant chat app into a web-based application.
Support globally in your customers’ and technicians’ local language. The full Rescue product is available in 12 languages and the Customer Applet is available in 29 different languages.
Consolidate high-cost multi-lingual call centers. Offer multi-lingual support to customers and end users effortlessly by using live translation services powered by Google Translate – regardless of the language spoken by your agents. Customize glossaries and establish a default language with minimal configuration.
Provide customers with a seamless way to get help within your mobile app. Rescue’s SDKs lets you create a customized mobile support experience in your app environment.