Who wants to download an app, especially for one-time fixes? Remove friction and tighten up call times with browser-based interactive video support through a mobile device's camera.
Help customers and remote employees troubleshoot, fix, or install any piece of equipment at home or in their home office via their smartphone's mobile camera. A router, printer, conference hardware, smart device, refrigerator, HVAC – you name it.
Save a trip by guiding simple fixes remotely. Still need someone to go? Visually inspect the device to determine the best tools, parts, and technician to send to resolve the issue on the first visit.
Need extra expertise on site? Field teams and third parties, like facilities managers, can remotely consult senior support teams or product experts in an instant to ensure a successful customer service session.
Zero is able to save tens of thousands of dollars in annual travel costs (and lost productivity) by no longer sending its expert technicians to make onsite repairs using Live Lens.
Reduce the need for onsite assessments and settle low-value claims at First Notification of Loss. With Live Lens, customers no longer need to send in photo or receipt evidence to a loss adjuster, which can drastically decrease the claims lifecycle for customers and turn 5 days of your work into 4 minutes.
Reduce truck rolls and travel expenses while at the same time expanding the reach of your skilled agents. Improve remote support capabilities and efficiency to decrease the need for onsite support, create instant ROI, and lower return volume.
Eliminate long, confusing calls where customers struggle to relay their issue to the agent, and for the agent to describe a fix for something that they aren’t seeing for themselves. See problems through the eyes of your customers – and see better CSAT scores as a result.