When customers and remote employees need help at home, they don't want to deal with long, frustrating phone calls or the hassle of downloading a mobile app, especially for one-time fixes. Live Lens removes these barriers to make it easy for customers and remote employees to use, and easy for your support teams to guide fixes.
Smartphone Camera Sharing
Agents can remotely view an iPhone, Android, or Windows camera to see and solve issues through a live video feed.
Rescue Live Lens is entirely browser-based. Customers and remote employees simply click to join a live video session without needing to download a mobile app onto their device.
Support agents draw or place various annotations such as numbered arrows, text and auto shapes on the paused video feed to help explain the solution.
Built-in audio makes it easy to communicate while seamlessly resolving the problem.
Shine a light on the problem in dark environments to see details.
Admins can customize the session invitation and landing page for a truly personalized experience.
Start and run a session from the Dynamics interface and store session data.
Transfer an active session to another agent without requiring the customer to start over.
Conveniently take notes during a session for later reference.
Capture a still image for record keeping.
Build trust with every camera sharing interaction. Recording and reporting features make auditing easy to ensure a secure and well-supervised experience for customers and your business.
Take granular control over the features and functions available to your agents.
Video Feed Session Recording
Save the camera sharing session for quality assurance or audit purposes.
See historical data to analyze usage and calculate metrics for the team.
Count on LogMeIn’s TLS 1.2 transport security with AES-256-bit encryption.