We take security seriously.

With a world this connected, there’s even more reason to stay on top of security efforts for your business and your users. Here’s how Rescue has you covered.

No credit card required

Continuous Commitment

Always support with peace of mind.

Part of LogMeIn, which maintains rigorous technical and organizational security practices, Rescue is committed to continuous security audits and applies the highest security protocols available in a remote support solution.

Support Securely

Ensure secure remote sessions.

Rescue employs the same security levels used and trusted by major banking institutions with TLS 1.2 transport security and AES-256-bit encryption, as well as two-step verification logins. Plus, with IP Restriction you can control who can access Rescue based on their IP address.


Permission-Based Security

Keep customers safe.

Get permission from users to use each Rescue function, including Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect. You can also add custom terms and conditions for users to accept before each session begins.

Smart Security


Ensure account security with two-step verification.

Two-step verification is an added level of security for Rescue that you can enable with the LastPass Authenticator app. Defend against credential attacks with time-based codes or a simple one-tap prompt on your smartphone.
Set up two-step verification


Simplify access through Single Sign-On (SSO).

Your team can securely log in to Rescue with the same identity they use for other enterprise applications, saving time and frustration.
Set up SSO


Make admins’ jobs easier with Active Directory (AD).

With secure user onboarding with AD, admins’ jobs are easier too. There’s just one pool of users to manage. Any user changes in AD are automatically synched to Rescue.
Add technicians


Session Recording & Reporting

Stay in compliance and on top of your helpdesk.

Record every session for auditing and compliance, and run the reports you need for full visibility into customer surveys, technician performance, login history, and session metrics.


Enterprise Security

Extra protection for your business.

Rescue’s industry-leading security standards can be taken a step further with optional enterprise security layers, including Enterprise Domain, Restricted Access Package, and Company PIN Code Validation.

Enterprise Security Overview

See how Remote Support Security enhances user experience


See for yourself.

Start providing seamless remote support and see how your business can benefit with a free trial of Rescue. Start your free trial!

No credit card required