We take security seriously.

With a world this connected, there's even more reason to stay on top of security efforts for your business and your users. That's why Rescue is committed to continuous security audits and applies the highest security protocols available in a remote support solution.

Permission-Based Security

Keep customers safe.

Get permission from users to use each Rescue function, including Remote Control, Desktop View, File Transfer, System Information, and Reboot & Reconnect.

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Smart Security

Ensure account security with two-step verification.

Two-step verification is an added level of security for Rescue that you can enable with the LastPass Authenticator app. Defend against credential attacks with time-based codes or a simple one-tap prompt on your smartphone.

Simplify access through Single Sign-On (SSO).

SSO lets your team securely log in to Rescue with the same identity they use for other enterprise applications. This not only saves time and frustration for technicians but makes the admins’ job easier too.

Set up SSO

Session Reporting & Recording

Securely manage your help desk.

Define permissions for Technician Groups, view details of technician activity and audit session activity through detailed logging.

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Support Securely

Ensure secure remote sessions.

Rescue employs the same security levels used and trusted by major banking institutions with TLS 1.2 transport security with AES-256-bit encryption, as well as two-step verification logins.

Give your people the power to get IT done.

Start providing seamless remote support and see how your business can benefit with a free trial of Rescue.