This is how remote support gets done.
Connect. Solve. Done.
Forget waiting. Get going and solve the toughest issue with battle-tested speed, scalability and reliability — Rescue gets you connected in 20 seconds or less.
Smarter support.
Rescue aggregates session and resolution data in real time so you can monitor and manage your support teams more effectively.
Simply solved.
Rescue is simple enough to be seamlessly integrated into any workflow, and quickly adopted by support staff, without breaking a sweat.
Transform your support processes
Rescue is a purpose-built remote support tool, providing organizations the ability to service internal and external customers across devices and operating systems. See Rescue’s key features and the value they provide: ticket and technician routing, reporting, and customization.
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Supporting the companies that support you.
Ronald Mitchell
Director, World Wide Contact Centers
"We use Rescue in every contact center we have around the world. The Rescue team has been very helpful as we look for ways to better manage all of our agents worldwide."
Support without boundaries.
No matter the device, solve every problem seamlessly and securely with remote support for PC, Mac, iOS, Android and more. Rescue lets you connect in seconds, helping to increase client satisfaction and decrease support costs.
Everything that matters, in sight.
See the problem through the eyes of your customers with Rescue Lens. Interactive video lets remote support and field service teams resolve problems of any kind, anywhere, anytime.
Successful remote support starts with intelligent perspective.
The Importance of Remote Support in a Shift-Left World
Analyst Reports | Remote Support
In an effort to deliver effective support, many organizations are beginning to implement a Shift-Left approach in order to better enable their teams to solve complex issues quickly and efficiently.
A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Analyst Reports | Remote Support
Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs.
Drive Customer Experience & Boost Revenues with Next-Gen Customer Support
Datasheets | Remote Support, Customer Service
Learn how strong customer support can help enhance customer experience and drive customer engagement.
Improving Customer Support for Exceptional Customer Experience
Datasheets | Remote Support, Customer Service
Tips on changing customer expectations and delivering on customer's needs.