Improve your iOS Remote Support with the leading remote support tool

Cut down on support costs and create a better, smoother customer support experience with Rescue’s remote support for iOS devices.
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Remote access for iPhone and iPad–from anywhere

Whether they’re on iPhone or iPad, Rescue’s remote access and support makes troubleshooting users’ devices super easy.

Connect with any iOS device (or Android device or Mac) and start troubleshooting in as little as 20 seconds.

With remote access, you can transfer files from users' device to technician, view important device info (such as memory usage, network configuration, APN configuration, and more) and run or terminate processes – all remotely.


Remote support for iOS

Rescue remote support for iOS gives you two options for connecting: chat and broadcast.

Chat sessions allow you to launch Remote Control from Click2Fix, or co-browse pages using the browser built into the Rescue+Mobile app. You can collaborate in the moment to solve problems with whiteboarding and Laser Pointer.

Broadcast sessions provide screen sharing functionality through the Broadcast feature on iOS. This lets technicians solve issues on the user's iOS device, outside of the Rescue app. Even when the app is sent to the background, the device screen is still transferred to the Rescue Technician Console for easy viewing.

Why Rescue Remote Support for iOS?

Cut costs and improve ROI

By improving first-call resolution and speeding up resolution times, Rescue customers have reported ROI up to 1000%.

Improve customer satisfaction

Help customers resolve issues quickly and painlessly. Faster resolution times mean happier customers, higher NPS scores and better business.

Boost agent productivity 

By remotely accessing any Mac and handling multiple support sessions simultaneously, agents can boost their productivity by up to 23%. 

What you can do with iOS Remote Support with Rescue


Troubleshoot from anywhere with remote control for iOS mobile devices

Solve problems from anywhere

Take over users’ iPhone or iPad from your remote desktop and troubleshoot as if in person. Use scripts for frequently performed tasks to save both time and sanity.


Save time (and effort) with remote diagnostics

Let Rescue do the hard work for you

Get a quick summary of processes, services, and applications and identify issues fast, without needing to dig around users’ devices.


View screenshots of their iPhone or iPad

Solve problems faster with an up-close view

Let users take screenshots of their device and upload them directly to your technicians, who can then quickly identify the issue.


Annotate and pinpoint solutions

Walk users through what’s happening

Draw live on users' screens to pinpoint what's gone wrong and easily guide them through solving problems on their end.


Co-browse on iOS and take over as you go

Let them show you what’s wrong with screensharing

Using the in-app browser, technicians and users can look at the same browser window together, simultaneously. Push URLs or enter text directly from your own device. 


Chat with users anytime, anywhere

Keep everyone on the same page 

Communicate with users seamlessly during mobile support sessions, right on their device – while still accessing the tools you need to troubleshoot and resolve issues.


Get a front row view with Rescue Lens for iOS

Rescue Lens for iOS takes remote support even further: using the camera on your user’s iPhone or iPad, they can show exactly what they see on the other end, live. Help them troubleshoot the hardware and tech problems you can't always see on a screen, like printer problems or disconnected cables.

Flexible, dependable remote support–trusted by thousands of companies


Connect to any device in the world in 20 seconds and scale from 1 to 25,000 licenses–perfect for businesses of any size.


All remote support sessions employ TLS 1.2 transport security with AES-256-bit encryption, ensuring every session is safe and secure.


Cloud hosting and enterprise-grade infrastructure give Rescue world-class reliability and an uptime of 99.99+%.


See why our customers love Rescue

Try a better way to provide remote support iOS

Start a 14-day free trial of Rescue and level up your remote support for iOS devices. No credit cards. No commitments.

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