With remote access, you can transfer files from users' device to technician, view important device info (such as memory usage, network configuration, APN configuration, and more) and run or terminate processes – all remotely.
Chat sessions allow you to launch Remote Control from Click2Fix, or co-browse pages using the browser built into the Rescue+Mobile app. You can collaborate in the moment to solve problems with whiteboarding and Laser Pointer.
Broadcast sessions provide screen sharing functionality through the Broadcast feature on iOS. This lets technicians solve issues on the user's iOS device, outside of the Rescue app. Even when the app is sent to the background, the device screen is still transferred to the Rescue Technician Console for easy viewing.
By improving first-call resolution and speeding up resolution times, Rescue customers have reported ROI up to 1000%.
Help customers resolve issues quickly and painlessly. Faster resolution times mean happier customers, higher NPS scores and better business.
By remotely accessing any Mac and handling multiple support sessions simultaneously, agents can boost their productivity by up to 23%.
Solve problems from anywhere
Take over users’ iPhone or iPad from your remote desktop and troubleshoot as if in person. Use scripts for frequently performed tasks to save both time and sanity.
Let Rescue do the hard work for you
Get a quick summary of processes, services, and applications and identify issues fast, without needing to dig around users’ devices.
Solve problems faster with an up-close view
Let users take screenshots of their device and upload them directly to your technicians, who can then quickly identify the issue.
Walk users through what’s happening
Draw live on users' screens to pinpoint what's gone wrong and easily guide them through solving problems on their end.
Let them show you what’s wrong with screensharing
Using the in-app browser, technicians and users can look at the same browser window together, simultaneously. Push URLs or enter text directly from your own device.
Keep everyone on the same page
Communicate with users seamlessly during mobile support sessions, right on their device – while still accessing the tools you need to troubleshoot and resolve issues.
Rescue Lens for iOS takes remote support even further: using the camera on your user’s iPhone or iPad, they can show exactly what they see on the other end, live. Help them troubleshoot the hardware and tech problems you can't always see on a screen, like printer problems or disconnected cables.
Connect to any device in the world in 20 seconds and scale from 1 to 25,000 licenses–perfect for businesses of any size.
All remote support sessions employ TLS 1.2 transport security with AES-256-bit encryption, ensuring every session is safe and secure.
Cloud hosting and enterprise-grade infrastructure give Rescue world-class reliability and an uptime of 99.99+%.