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Unstoppable reliability: Rescue celebrates billionth session

Laurie Asmus

August 29, 2023

Rescue, built by GoTo, is now a "classic" in the realm of remote support software. 

Rescue has just achieved a major milestone, celebrating its one billionth session (cue the balloon drop). It's been used since 2005 by diverse organizations around the globe, helping IT teams deliver consistently high-quality remote support to their end users.

Since Rescue launched in 2005:

  • 1 billion+ sessions (That’s 1 billion+ end users helped!)
  • Over 11.5 million mobile sessions
  • Over 1.5 billion hours of support (in sessions)
  • Over 100 million computers rebooted
  • Over 50 million scripts run
  • Over 13 million agent collaboration sessions

While this milestone makes us proud, we're prouder still of all the value Rescue has delivered to all our customers and their end users. 

The road to a billion sessions: Rescue's value proposition

How do our customers experience Rescue's unique value, tested over a billion sessions and counting? Let us count the ways....

  1. Rescue is reliable and easy to use

Rescue offers unbeatable reliability, with 99.99% uptime. IT support reps can start a remote session in seconds on any mobile device, tablet or computer. They can support employees or customers no matter where they're sitting, on platforms including iOS, Android, Mac, Windows, and Linux. Rescue has so far enabled over 11.5 million mobile support sessions and rebooted over 100 million computers. Yes, we've been around the block a few times.

  1. Rescue provides industry-leading security

Rescue enables IT teams to stay ahead of evolving cyberthreats and protect their business and customer data with banking-grade security. Rescue's best-in-class security provides advanced features like permission-based security and controls, PIN code validation and IP restrictions, data residency and storage customization, not to mention SSO, AD Sync and 256-bit AES encryption.

  1. Rescue drives operational efficiency

Rescue provides centralized processes and seamless integrations that ensure that your agents and employees can tackle any issue, fast. Rescue's comprehensive remote support software lets help desk technicians identify and deliver effective resolutions without interruptions – even on inactive devices. Rescue has also enabled over 13 million agent collaboration sessions. If Rescue didn't help IT teams perform efficiently, they wouldn't trust us with a billion sessions and counting.

  1. Rescue reflects your brand

Rescue allows you to take full control of how your customers experience remote desktop support. With a customizable interface for enterprises, you can personalize every inch of customer support – from your calling card and chat tool, to the SDK and mobile support app experience. 

  1. Rescue makes IT administration easy-peasy

Rescue is built with simple, efficient IT administration as a top priority. It provides admin-friendly features like centralized permissioning for administrators and technicians, Active Directory Sync to prevent task duplication, session recording for audits and compliance, live reporting and more. We empower admins to get – and keep – everyone up and running smoothly.

Don't take our word for it

One billion sessions and 1.5 billion hours of support sessions prove how reliable, trustworthy, and secure Rescue is, but we're proudest of how our customers rate us. TrustRadius, a leading source for B2B technology reviews made by customers, honored Rescue as the "top-rated" provider of 2022 in the remote desktop support category. Rescue was also the provider with the "best feature set" and "best relationship" with its customers, according to customer ratings.

We're proud to support some of the top organizations around the world. Motorola, for instance, a leading global provider of mobile hardware, has chosen Rescue to help support its smartphones. Theo Koufalias, Motorola's Global Content Manager, explains that Rescue empowers Motorola's support team "to go above and beyond for our customers by supporting any issue related to Motorola."

Forrester, the leading business research firm, interviewed Rescue customers and uncovered the following

  • 395% return on investment in 3 years with a payback period of less than 6 months
  • More efficient help desk teams with agents completing tickets 50% faster
  • A 21–28% increase in customer satisfaction scores

Learn more about the commissioned 2023 Total Economic Impact study conducted by Forrester Consulting.

Rescue has proven the test of time, as our one billion plus support sessions indicate, but we'll always be in the business of creating more value to our customers and their end users. Want to help Rescue reach its two billionth remote support session as you optimize the quality of your remote support delivery? Start a free Rescue trial today.

Rescue one billion milestone sticker

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