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With Rescue, IT can quickly and easily start a remote attended session with a desktop workstation - without needing to grant Linux root privileges for remote control. Copy or transfer files from users' devices to a technician console, perform administrative tasks, screen share, and more – all from any location.
Remote desktop software for Linux comes with features like:
With Rescue, everyone wins. Agents can save time and do more by remotely accessing and handling up to 10 support sessions at once. Internal users and customers can enjoy simple, fast support on Linux desktops from any location. With a consolidated support tool for your entire ecosystem, your IT can streamline operations and maximize cost savings easier than ever before.
Using a remote desktop client, agents can take over and evaluate remote devices as if they were right in front of them. And with features like live chat and Calling Card, agents can even work with users in real-time to pinpoint problems.
With an in-session file manager feature, agents can complete multiple tasks, pick up multiple files, drag and drop files between the devices, & much more.
Once the Linux applet has been downloaded and installed, users can use Calling Card for one-click access to remote support. Each request has a secure, unique PIN to ensure protection for users and your business.
Mass-deploy unattended access functionality on users' end devices, so your team can connect even when no user is present. Solve problems via remote control during user downtime and fix problems in real-time.
There’s more to remote support for Linux than just supporting Ubuntu. With Rescue, you’ll soon be able to work with all versions of Linux, including Redhat and Debian.
Save time and speed up resolutions with features like reboot and reconnect for interruption-free and restart-free support. With system info visibility & troubleshooting, you can get a quick summary of processes, services, and applications to identify issues fast.
Connect to any device in the world in 20 seconds and scale from 1 to 25,000 licenses–perfect for businesses of any size.
Stay protected with advanced data storage policies and essential features like identity management via SSO and AD Sync. Plus, with agent & admin permissions and controls, you can customize deployments and provide user-based safety parameters to ensure security across the board.
Cloud hosting and enterprise-grade infrastructure give Rescue world-class reliability and an uptime of 99.99+%.
