Remove the barriers between mobile device support and solution.
Remove the barriers between mobile device support and solution.Connect quickly — no matter the device. With mobile support for more devices than any other remote support provider, you can increase satisfaction, decrease costs, educate users and resolve issues on the first call.
Click2Fix
Fix problems with one click on a mobile device.
Quickly identify and address common issues from one central dashboard and choose a default fix for fast resolution — without the need to navigate the end user’s device.
Superior Mobile Device Support For All
Screen-Sharing for iOS devices
Rescue has elevated its industry leading mobile support with the release of iOS screen-sharing. With Rescue, support teams can service users on any iOS 11+ device with even greater ease adding to the industry leading suite of iOS functionality including:
- Device, network, and email configuration
- System diagnostics
- Mobile chat
- SDK
- and more…
Multi-Platform Mobile Device Support
Support any mobile device.
Whether users are running iOS, Android, Blackberry or anything in between, provide the support they need with all the features of Rescue.
See Platform DetailsEveryone deserves seamless support.
Take over your end user’s device to perform tasks as if you were there in-person and even browse side-by-side in the same window.
Save time in your mobile phone support session by pushing quick configurations such as email, network and Wi-Fi settings, passcode requirements, restrictions, and web-shortcuts.
Pull diagnostic information from the mobile device for easier troubleshooting.
Annotate
Show them what's going on.
Pinpoint exactly what users need to change in the app to easily guide them through solving problems on their own.
Notification & Chat
Keep communication open.
Communicate simply and transparently during a mobile support session through chat or notifications that appear as pop-ups for an overall better user experience.
Successful remote support starts with intelligent perspective.
Infographic: Mobile support - Are your employees getting what they need
When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees.
Mobile Devices: The New Frontier for IT
How IT organizations can provide robust tech support for both corporate-owned and personal mobile devices.
IDC Report: Support Services as a Competitive Differentiator
As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications.
Improving Customer Support for Exceptional Customer Experience
Tips on changing customer expectations and delivering on customer's needs.
Start providing seamless remote support and see how your business can benefit with a free trial of Rescue.