Mobile Device Support

Multi-Platform Mobile Device Support

Support any mobile device.

Whether users are running iOS or Android, you can provide the support they need with all the features of Rescue.

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Screen Sharing

See the issue firsthand.

Get a live view of your end user’s remote iOS or Android screen to see exactly what they’re seeing. Key device diagnostics help you pinpoint the problem so you can guide the user through solutions.

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Click2Fix

Fix problems with one click.

Quickly identify and address common issues from one central dashboard without the need to navigate the end user’s device. Address alerts, manage connections, push settings, and more with one click.

Available for Android.

Remote Control & View

Take over your end user’s device to perform tasks as if you were there in-person, or view their device to see what they see. And even browse side-by-side in the same window.

Remote Control Available for Android. Remote View Available for Android and iOS.

Device Configuration

Save time in your mobile support session by pushing quick configurations, such as email, network and Wi-Fi settings, passcode requirements, restrictions, and web shortcuts.

Available for Android and iOS (limited).

System Information

Pull diagnostic information from the mobile device for easier troubleshooting.

Available for Android and iOS.

Annotate

Show them what's going on.

Pinpoint exactly what users need to change in the app to easily guide them through solving problems on their own.

Available for Android.

Mobile Chat

Communicate as you solve.

Communicate simply and transparently during a mobile support session while accessing the functionality you need to resolve issues fast, including:

Device, network, and email configuration
System diagnostics
and more...