Quickly identify and address common issues from one central dashboard and choose a default fix for fast resolution — without the need to navigate the end user’s device.
Whether users are running iOS, Android, Blackberry or anything in between, provide the support they need with all the features of Rescue.
See Platform DetailsTake over your end user’s device to perform tasks as if you were there in-person and even browse side-by-side in the same window.
Save time by pushing quick configurations such as email, network and Wi-Fi settings, passcode requirements, restrictions, and web-shortcuts.
Pull diagnostic information from the device for easier troubleshooting.
Pinpoint exactly what users need to change in the app to easily guide them through solving problems on their own.
Communicate simply and transparently during a session through chat or notifications that appear as pop-ups for an overall better user experience.
Infographic: Mobile support - Are your employees getting what they need
When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees.
Mobile Devices: The New Frontier for IT
How IT organizations can provide robust tech support for both corporate-owned and personal mobile devices.
IDC Report: Support Services as a Competitive Differentiator
As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications.
Improving Customer Support for Exceptional Customer Experience
Tips on changing customer expectations and delivering on customer's needs.
Start providing seamless remote support and see how your business can benefit with a free trial of Rescue.