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Whether users are running iOS or Android, you can provide the support they need with all the features of Rescue.
Get a live view of your end user’s remote iOS or Android screen to see exactly what they’re seeing. Key device diagnostics help you pinpoint the problem so you can guide the user through solutions.
Quickly identify and address common issues from one central dashboard without the need to navigate the end user’s device. Address alerts, manage connections, push settings, and more with one click.
Available for Android.
Take over your end user’s device to perform tasks as if you were there in-person, or view their device to see what they see. And even browse side-by-side in the same window.
Remote Control Available for Android. Remote View Available for Android and iOS.
Save time in your mobile support session by pushing quick configurations, such as email, network and Wi-Fi settings, passcode requirements, restrictions, and web shortcuts.
Available for Android and iOS (limited).
Pull diagnostic information from the mobile device for easier troubleshooting.
Available for Android and iOS.
Pinpoint exactly what users need to change in the app to easily guide them through solving problems on their own.
Available for Android.
Communicate simply and transparently during a mobile support session while accessing the functionality you need to resolve issues fast, including:
Available for Android and iOS (limited).