Remove the barriers between mobile support and solution.
Remove the barriers between mobile support and solution.Connect quickly — no matter the device. With support for more devices than any other remote support provider, you can increase satisfaction, decrease costs, educate users and resolve issues on the first call.
Click2Fix
Fix problems with one click.
Quickly identify and address common issues from one central dashboard and choose a default fix for fast resolution — without the need to navigate the end user’s device.
Superior Support For All
Introducing Screen-Sharing for iOS devices - Coming soon
Rescue is elevating its industry leading mobile support with the release of iOS screen-sharing. With Rescue, support teams can service users on any iOS 11+ device with even greater ease adding to the industry leading suite of iOS functionality including:
- Device, network, and email configuration
- System diagnostics
- Mobile chat
- SDK
- and more…
Multi-Platform Support
Support any device.
Whether users are running iOS, Android, Blackberry or anything in between, provide the support they need with all the features of Rescue.
See Platform DetailsEveryone deserves seamless support.
Take over your end user’s device to perform tasks as if you were there in-person and even browse side-by-side in the same window.
Save time by pushing quick configurations such as email, network and Wi-Fi settings, passcode requirements, restrictions, and web-shortcuts.
Pull diagnostic information from the device for easier troubleshooting.
Annotate
Show them what's going on.
Pinpoint exactly what users need to change in the app to easily guide them through solving problems on their own.
Notification & Chat
Keep communication open.
Communicate simply and transparently during a session through chat or notifications that appear as pop-ups for an overall better user experience.
Successful remote support starts with intelligent perspective.
The State of Support Services: 2017
Key trends in support service and how to create a support strategy that empowers your customers- both internally (employees) and externally (end-users).
How Companies Use Interactive Video for Best-In-Class Support
See how customers are leveraging interactive video support with Rescue Lens.
Improving Customer Support for Exceptional Customer Experience
Tips on changing customer expectations and delivering on customer's needs.
Infographic: Building a Successful Support Team
Learn how support technicians’ personalities can affect your organization’s customer service.
Start providing seamless remote support and see how your business can benefit with a free trial of Rescue.