Centrally perform management tasks such as creating and assigning permissions for other administrators, technicians and groups or create and view reports.
Create and assign administrators and technicians to specific groups, set up permissions at a granular level, and monitor techs in real time during a session.
Generate live reports of technician statistics and activity, as well as user satisfaction levels based on performance metrics.
Record sessions automatically or on a session-by-session basis, input notes for future sessions, or view history and notes from previous sessions.
Predefine support channels for specific issues or escalation levels and assign them to specific technician groups.
Automatically sync Active Directory users in Rescue to eliminate the duplication of work and the need to manage users in multiple systems.
Onboard hundreds of techs with just a few clicks. Your business no longer needs to upload new technicians one by one or utilize a developer with API knowledge.
Rescue admins now have the option to export session data in JSON format — allowing for more flexibility when using a custom integration or API solution to store Rescue session data.