Centrally perform management tasks such as creating and assigning permissions for other administrators, technicians and groups or create and view reports.
Create and assign administrators and technicians to specific groups and set up permissions at a granular level.
Generate reports of technician statistics and activity, as well as user satisfaction levels based on survey responses.
Record sessions - automatically or on a session-by-session basis - and input notes for future sessions or view the history and notes from previous sessions.
Predefine support channels for specific issues or escalation levels, and assign them to specific technician groups.
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