Don’t just manage. Innovate.

As an administrator, you're faced with increasing both efficiency and end user satisfaction. Rescue’s monitoring and reporting gives you the insight you need to make smarter decisions.

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Administration Center

Manage everything in one place.

Centrally perform management tasks such as creating and assigning permissions for other administrators, technicians and groups or create and view reports.

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Technician and Administrator Management

Securely manage your helpdesk.

Create and assign administrators and technicians to specific groups, set up permissions at a granular level, and monitor techs in real time during a session.

Everyone deserves seamless support.

From Admin Center to Command Center, you'll have everything you need to know to evaluate the effectiveness and efficiency your help desk.

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Command Center

Generate live reports of technician statistics and activity, as well as user satisfaction levels based on performance metrics.

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Session History & Recording

Record sessions automatically or on a session-by-session basis, input notes for future sessions, or view history and notes from previous sessions.

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Predefined Support Channels

Predefine support channels for specific issues or escalation levels and assign them to specific technician groups.

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Active Directory Sync

Automatically sync Active Directory users in Rescue to eliminate the duplication of work and the need to manage users in multiple systems.

Bulk User Upload

Onboard hundreds of techs with just a few clicks. Your business no longer needs to upload new technicians one by one or utilize a developer with API knowledge.

JSON Format

Rescue admins now have the option to export session data in JSON format — allowing for more flexibility when using a custom integration or API solution to store Rescue session data.

Give your people the power to get IT done.

Start providing seamless remote support and see how your business can benefit with a free trial of Rescue.

No credit card required