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注目記事
Drive Customer Experience & Boost Revenues with Next-Gen Customer Support
データシート | リモート サポート, カスタマ サービス
Learn how strong customer support can help enhance customer experience and drive customer engagement.
Infographic: Building a Successful Support Team
インフォグラフィックス | リモート サポート
Learn how support technicians’ personalities can affect your organization’s customer service.
Infographic: Changing the Face of Customer Support
インフォグラフィックス | リモート サポート, カスタマ サービス
Incorporating industry research and trends, this infographic illustrates the steps a support organization should take to meet their changing customer needs.
Infographic: Exceptional Customer Experience – The New Business Differentiator
インフォグラフィックス | リモート サポート, カスタマ サービス
Happy, engaged, and loyal customers can help drive revenue – and state-of-the-art technology is the engine.
Infographic: LogMeIn Rescue beats Bomgar: Here's why
競争力比較 | リモート サポート, カスタマ サービス
In a third-party comparison of LogMeIn Rescue and Bomgar remote support software by QualiTest, Rescue provides tangible benefits that Bomgar just can’t match.
Infographic: LogMeIn Rescue beats TeamViewer: Here's why
競争力比較 | リモート サポート, カスタマ サービス
In a third-party comparison of LogMeIn Rescue and TeamViewer remote support software by QualiTest, Rescue provides tangible benefits that TeamViewer just can’t match.
Infographic: Mobile support - Are your employees getting what they need
インフォグラフィックス | リモート サポート, モビリティ
When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees.
Infographic: One step to transform your support processes
インフォグラフィックス | リモート サポート
With customer data scattered across multiple tools and systems, IT representatives spend money and time searching for data that could be spent solving problems.
Infographic: Are You Getting Enough From Your Remote Support Solution?
インフォグラフィックス | リモート サポート, カスタマ サービス
When evaluating your team’s current or prospective solution, you need to look at more than just its features and also consider the results you can achieve by using the tool.
Infographic: Seamlessly integrate systems for better support
インフォグラフィックス | リモート サポート, カスタマ サービス
In the world of customer support, time is money. Not only do customers expect quick responses, they expect quick resolutions.
Infographic: Mobile Support Is No Longer an Option
インフォグラフィックス | リモート サポート, モビリティ
Learn why information technology and technical support organizations shouldn't discount the need to offer services for mobile devices.
Infographic: Remote support - where performance counts
インフォグラフィックス | リモート サポート, カスタマ サービス
Today’s enterprises demand remote tech support that’s quick, easy and effective.
Improving Customer Support for Exceptional Customer Experience
データシート | リモート サポート, カスタマ サービス
Tips on changing customer expectations and delivering on customer's needs.
Rescue Command Center
データシート |
Balance the effectiveness and efficiency of your support from a single interface with Rescue's Command Center
What Matters Most in a Remote Support Solution
データシート | リモート サポート
A recent online survey of those using remote support tools found these considerations mattered most.
Buyer's Guide: Guide to Selecting the Right Remote Support Tool
データシート | リモート サポート
This Buyer’s Guide describes what to look for to select the right remote support tool for your organization.
Rescue In-App Support: Rescue Your Customers Right Where They Are
データシート | モビリティ
Your customers are using mobile apps, so you'll want to be rescuing them right where they are with Rescue In-App support.
Support just got a whole new set of eyes - Rescue Lens
データシート | インタラクティブ動画
Give your services team the power of interactive video to support issues in the physical world using their mobile phone.
On-Demand Webinar: Best-in-Class Support - Harnessing Technology to Transform the User Experience
イベント | カスタマ サービス, リモート サポート
Hear from IDC and how best-in-class organizations are recognizing the importance of shifting from transactional to engaging experiences that build trust and loyalty.
Would You Leave Your Wallet Laying Around? How to Kick-Start Your Organization’s Security Program
イベント | カスタマ サービス
Our in-house security experts discuss how LogMeIn has built and scaled a strong security program from the ground up.
On-Demand Webinar: Mitel + Rescue - Answering the Call for Smarter Support
イベント | カスタマ サービス, リモート サポート
Hear from Mitel and Rescue as we uncover how to deliver better customer support.
On-Demand Webinar: Revolutionizing the Claims Process Through Technology
イベント | インタラクティブ動画
Understand challenges to successful adoption of new technologies and how to overcome them.
Top Technologies Continuing to Impact Customer Service in 2017
イベント | カスタマ サービス
Learn several key drivers that are forcing change in 2017 that stem from "The Consumerization of B2B Support."
On-Demand Webinar: What We Learned From Motorola
イベント | リモート サポート, カスタマ サービス
Theo Koufalias, Global Content Manager for Motorola, shares great insights that are applicable to all organizations as you continue to refine and develop your remote support strategies.
WEBINAR: Choosing the right remote support tool - Security Edition
イベント |
Comparing remote support solution features like multi-platform support, file transfer, and desktop sharing is comparing one shiny apple to the next.
On-Demand Webinar: Find Hidden Customer Insights with Surveys
イベント | リモート サポート, カスタマ サービス
Discover how to craft surveys and harness this Rescue feature to gather priceless insights into your customers’ and technicians’ experiences.
On-Demand Webinar: More Resolutions in Less Time
イベント | リモート サポート, カスタマ サービス
If your organization isn’t “Shifting-Left”, or reaching more resolutions in less time, you may be losing out on efficiency gains and cost-savings, not to mention delivering the best support possible to your end-users.
On-Demand Webinar: Scary Security Flaws and How to Prevent Them
イベント | リモート サポート
As security vulnerabilities continue to sneak up on us, it’s imperative that organizations are prepared to combat these potentially scary situations.
A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
研究 | リモート サポート
Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs.
IDC: Transforming the User Experience through Best-in-Class Support
研究 | リモート サポート, カスタマ サービス
View the latest IDC research and understand what it take to transform you customer experience.
Mobile Devices: The New Frontier for IT
研究 | リモート サポート, モビリティ
How IT organizations can provide robust tech support for both corporate-owned and personal mobile devices.
Overcoming CX Challenges with Remote Support
研究 | リモート サポート, カスタマ サービス
The right remote support tool can help businesses overcome obstacles and create a consistent customer experience.
Rescue Architecture Technical Overview
データシート | リモート サポート
The architecture behind Rescue provides the right levels of scalability, security, reliability and ease of use.
IDC Report: Support Services as a Competitive Differentiator
研究 | カスタマ サービス, リモート サポート
As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications.
The Importance of Remote Support in a Shift-Left World
研究 | リモート サポート
In an effort to deliver effective support, many organizations are beginning to implement a Shift-Left approach in order to better enable their teams to solve complex issues quickly and efficiently.
The State of Customer Success: 2017
研究 | カスタマ サービス
Hot topics in customer support and how to create impactful customer success initiatives that increase adoption across your user-base.
The State of Support Services: 2017
研究 | リモート サポート, カスタマ サービス
Key trends in support service and how to create a support strategy that empowers your customers- both internally (employees) and externally (end-users).
Endsleigh Insurance: Driving Claims Innovation
ビデオ | インタラクティブ動画
Using Rescue Lens, Endsleigh is able to settle certain claims at initial point of contact.
Make-A-Wish: Support-related savings go back to granting wishes
ビデオ | リモート サポート
Rescue has helped Make-A-Wish and its small IT team save a tremendous amount of money and time.
Rescue Product Overview
ビデオ | リモート サポート
This video introduces several of Rescue’s key features and the value they provide to Rescue users including.
Rescue + Mobile Product Overview
ビデオ | リモート サポート, モビリティ
Rescue + Mobile allows IT and customer support teams to provide comprehensive, efficient support to not only PCs and Macs, but Android and iOS mobile devices as well.
Zero Motorcycles
ビデオ | リモート サポート, インタラクティブ動画
See how Zero Motorcycles is able to save tens of thousands of dollars in annual travel costs (and lost productivity) by no longer sending its expert technicians to make on-site repairs.