Customer service is largely dependent upon the people, processes and technology that supports it. Does your organization have the right team and tools in place to deliver superior customer experiences?
Rescue has created an infographic that aligns with a Harvard Business Review report titled, “How to Fix Customer Service”. In this report, the author suggests there are seven different customer service technician personalities. Each of these personalities has different strengths that should be leveraged to meet varying customer needs.
Learn how support technicians’ personalities can affect your organization’s customer service.