Custom Remote Support Solutions

Remote Support Features
Customizaton & Branding

Calling Card Desktop Icon

Simple connections mean less stress.

Pre-install a calling card on remote desktops for stress-free, one-click access to the helpdesk. Add your logo to build brand awareness.

See Calling Card Video

Website Integration

Give your customers easy access to support.

Make initiating a support sessions easier with pin entry forms that integrate seamlessly into your website. Put pin entry forms on different webpages to direct support traffic to the right technician.

Custom Chat

Display your company name and logo in the chat window and direct users to download the app or fully embed the instant chat app into a web-based application.

Estimated Wait Time

Give your users transparency — show them the amount of time they can expect to wait before a technician will be able to activate their session.

Custom Support Channels

Optimize your support team and make users happy by connecting them with the right technician the first time with the ability to create and customize support channels based on subject matter, complexity, etc.

Global Language Support

Reach users worldwide.

Support globally in your customers’ and technicians’ local language. The full Rescue product is available in 12 languages and the Customer Applet is available in 29 different languages.

Make Rescue your own.

Every remote support session has an impact on your business’s reputation. Represent your brand in the best way possible with customizable features to meet your end user's needs.