Smart support for smart brands.
Smart support for smart brands.Every remote support session has an impact on your business's reputation. Make sure you're representing your brand in the best way possible with customizable features to meet your end user’s needs.
Calling Card Desktop Icon
Simple connections mean less stress.
Pre-install a calling card on remote desktops for easy, one-click, stress-free access to the helpdesk and create a faster path to support with customized form entry. And even build brand awareness by adding your logo.
Website Integration
Give your customers easy access to support.
Make initiating a support sessions easier with pin entry forms that integrate seamlessly into your website. Put pin entry forms on different webpages to direct support traffic to the right technician.
Everyone deserves seamless support.
Display your company name and logo in the chat window and direct users to download the app or fully embed the instant chat app into a web-based application.
Give your users transparency — show them the amount of time they can expect to wait before a technician will be able to activate their session.
Optimize your support team and make users happy by connecting them with the right technician the first time with the ability to create and customize support channels based on subject matter, complexity, etc.
Global Language Support
Reach users worldwide.
Provide global support with the full Rescue product available in seven languages and the Customer Applet in 23 different languages.
Successful remote support starts with intelligent perspective.
The State of Customer Success: 2017
Hot topics in customer support and how to create impactful customer success initiatives that increase adoption across your user-base.
Improving Customer Support for Exceptional Customer Experience
Tips on changing customer expectations and delivering on customer's needs.
Rescue Architecture Technical Overview
The architecture behind Rescue provides the right levels of scalability, security, reliability and ease of use.
A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs.
Start providing seamless remote support and see how your business can benefit with a free trial of Rescue.