Pre-install a calling card on remote desktops for stress-free, one-click access to the helpdesk. Add your logo to build brand awareness.
Make initiating a support sessions easier with pin entry forms that integrate seamlessly into your website. Put pin entry forms on different webpages to direct support traffic to the right technician.
Display your company name and logo in the chat window and direct users to download the app or fully embed the instant chat app into a web-based application.
Give your users transparency — show them the amount of time they can expect to wait before a technician will be able to activate their session.
Optimize your support team and make users happy by connecting them with the right technician the first time with the ability to create and customize support channels based on subject matter, complexity, etc.
Support globally in your customers’ and technicians’ local language. The full Rescue product is available in 12 languages and the Customer Applet is available in 29 different languages.
Start providing seamless remote support and see how your business can benefit with a free trial of Rescue.