Pre-install a calling card on remote desktops for easy, one-click, stress-free access to the helpdesk and create a faster path to support with customized form entry. And even build brand awareness by adding your logo.
Make initiating a support sessions easier with pin entry forms that integrate seamlessly into your website. Put pin entry forms on different webpages to direct support traffic to the right technician.
Display your company name and logo in the chat window and direct users to download the app or fully embed the instant chat app into a web-based application.
Give your users transparency — show them the amount of time they can expect to wait before a technician will be able to activate their session.
Optimize your support team and make users happy by connecting them with the right technician the first time with the ability to create and customize support channels based on subject matter, complexity, etc.
Provide global support with the full Rescue product available in seven languages and the Customer Applet in 23 different languages.
Start providing seamless remote support and see how your business can benefit with a free trial of Rescue.