Take a deep dive into the resources that can help you build your business.
3 Steps to Fix Your Customer Support Strategy
Identify where to start and what to cover when redefining your customer support strategy to meet your customer needs.
A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs.
Buyer's Guide: Guide to Selecting the Right Remote Support Tool
This Buyer’s Guide describes what to look for to select the right remote support tool for your organization.
Drive Customer Experience & Boost Revenues with Next-Gen Customer Support
Learn how strong customer support can help enhance customer experience and drive customer engagement.
Endsleigh Insurance: Driving Claims Innovation
Using Rescue Lens, Endsleigh is able to settle certain claims at initial point of contact.
Hologic: delivering customer support efficiently and successfully
With Rescue, Hologic has improved customer satisfaction while saving money.
How Companies Use Interactive Video for Best-In-Class Support
See how customers are leveraging interactive video support with Rescue Lens.
How to Enable Rescue Lens
A short how-to guide to help set up Rescue Lens
How to Solve Problems Faster with Live Video Support
Zero Motorcycles talks through their video support strategy and how Rescue Lens has impacted their customer experience.
Improving Customer Support for Exceptional Customer Experience
Tips on changing customer expectations and delivering on customer's needs.
Infographic: Are You Getting Enough From Your Remote Support Solution?
When evaluating your team’s current or prospective solution, you need to look at more than just its features and also consider the results you can achieve by using the tool.
Infographic: Building a Successful Support Team
Learn how support technicians’ personalities can affect your organization’s customer service.
Infographic: Changing the Face of Customer Support
Incorporating industry research and trends, this infographic illustrates the steps a support organization should take to meet their changing customer needs.
Infographic: Exceptional Customer Experience – The New Business Differentiator
Happy, engaged, and loyal customers can help drive revenue – and state-of-the-art technology is the engine.
Infographic: Faster Claims Happier Customers
In this infographic, you will find out how live-video support will result in no wait time for a claims adjuster, higher NPS scores, and reduced overhead.
Infographic: How Video Support will Impact Your Bottom Line
In this infographic, you will find out how to see problems through the eyes of your customer without ever leaving the office.
Infographic: One step to transform your support processes
With customer data scattered across multiple tools and systems, IT representatives spend money and time searching for data that could be spent solving problems.
Infographic: Seamlessly integrate systems for better support
In the world of customer support, time is money. Not only do customers expect quick responses, they expect quick resolutions.
LogMeIn wins 2016 North American Remote Support Technology Company of the Year
By demonstrating excellence in growth, innovation, and leadership.
Make-A-Wish: Support-related savings go back to granting wishes
Rescue has helped Make-A-Wish and its small IT team save a tremendous amount of money and time.
Mobility in the Field Services Industry
Utilities are getting squeezed on both the top and the bottom lines as the industry is undergoing more and more disruptions.
NPS Results: LogMeIn Rescue vs. Cisco WebEx
Unlike WebEx, Rescue was purpose-built for the professional helpdesk and call center by professional technicians.
On-Demand Webinar: Field Services Game Changers: Mobility, Video and the IoT
Three current key trends impacting Field Service Organizations to improve the support experience.
On-Demand Webinar: 3 Tips - Service Revenue Growth & the Looming IoT
How the IoT affects the services your business offers, and the resulting revenue growth.
On-Demand Webinar: Do More with Less - Optimize Your Service Delivery Channel
Shift from high-cost on-site incidents to lower-cost assisted and unassisted support channels.
On-Demand Webinar: Find Hidden Customer Insights with Surveys
Discover how to craft surveys and harness this Rescue feature to gather priceless insights into your customers’ and technicians’ experiences.
On-Demand Webinar: Generating Revenue with the IoT: Is Support Prepared?
IoT's potential to create new revenue opportunities and drive change in the broader business landscape is undeniable.
On-Demand Webinar: IDG - Remote Support Services
Learn to control the increasing complexity of the IT landscape - from new technology and devices to the growing costs of supporting a sprawling infrastructure.
On-Demand Webinar: More Resolutions in Less Time
If your organization isn’t “Shifting-Left”, or reaching more resolutions in less time, you may be losing out on efficiency gains and cost-savings, not to mention delivering the best support possible to your end-users.
On-Demand Webinar: Optimizing Customer Experience and Support with Every Engagement
Best practices on how to provide personalized, human support in the ever-increasing digital world.
On-Demand Webinar: Overcoming Challenges in Video Field Service
TSIA's John Ragsdale discussion on video challenges.
On-Demand Webinar: Revolutionizing the Claims Process Through Technology
Understand challenges to successful adoption of new technologies and how to overcome them.
On-Demand Webinar: Scale Your Support Organization to Meet Your Rising Needs
It's time to ensure that your support organization is tuned up and primed to meet the evolving requirements of your end users, while still "doing more with less".
On-Demand Webinar: Strengthen Your Field Service Game Plan with Video
The benefits video-aided technology bring to the field service market.
On-Demand Webinar: What We Learned From Motorola
Theo Koufalias, Global Content Manager for Motorola, shares great insights that are applicable to all organizations as you continue to refine and develop your remote support strategies.
Overcoming CX Challenges with Remote Support
The right remote support tool can help businesses overcome obstacles and create a consistent customer experience.
Rescue & BoldChat Mobile SDK
Integrate real-time engagement and remote support directly into any native iOS or Android app.
Rescue Architecture Technical Overview
The architecture behind Rescue provides the right levels of scalability, security, reliability and ease of use.
Rescue Command Center
Balance the effectiveness and efficiency of your support from a single interface with Rescue's Command Center
Rescue In-App Support: Rescue Your Customers Right Where They Are
Your customers are using mobile apps, so you'll want to be rescuing them right where they are with Rescue In-App support.
Rescue Lens - Let the Camera Do the Talking
See what IDC has to say about the recent launch of LogMeIn Rescue Lens
Rescue Lens | Meet Gary
Will Gary get to work on time with the help of Rescue Lens?
Rescue Lens | Meet Howard
Can Rescue Lens help Howard cruise into the weekend?
Rescue Lens | Meet Paula
Can Rescue Lens help Paula solve her late night printer problems?
Rescue Lens for Insurance
Help your claims agents see the claim, through the eyes of the customer.
Rescue Lens for Manufacturing
For manufacturing customer service centers, a new way to look at support.
Solve everything. Solve problems securely and reliably with Rescue by LogMeIn.
Rescue Product Overview
This video introduces several of Rescue’s key features and the value they provide to Rescue users including.
Rescue ServiceNow Integration
Extend the power of now with the LogMeIn Rescue & ServiceNow integration!
Rescue vs. Bomgar Test Results
QualiTest Put Rescue and Bomgar to the Test.
Rescue vs. TeamViewer Test Results
QualiTest Put Rescue and TeamViewer to the Test.
Support just got a whole new set of eyes - Rescue Lens
Give your services team the power of interactive video to support issues in the physical world using their mobile phone.
Supporting the Internet of Things
By 2020, somewhere between 25 and 50 billion devices will be connected to the Internet - how will you support them all?
Targeted Field Service Market Review - Healthcare
The Value of Connected Services in the Healthcare Sector
Targeted Field Service Market Review - Manufacturing
The Value of Connected Services in the Manufacturing Sector
Ten Things You Must Try in LogMeIn Rescue
Let us guide you through the 10 most useful features in LogMeIn Rescue.
The Importance of Remote Support in a Shift-Left World
In an effort to deliver effective support, many organizations are beginning to implement a Shift-Left approach in order to better enable their teams to solve complex issues quickly and efficiently.
The State of Customer Success: 2017
Hot topics in customer support and how to create impactful customer success initiatives that increase adoption across your user-base.
The State of Support Services: 2017
Key trends in support service and how to create a support strategy that empowers your customers- both internally (employees) and externally (end-users).
Top Technologies Continuing to Impact Customer Service in 2017
Learn several key drivers that are forcing change in 2017 that stem from "The Consumerization of B2B Support."
TSIA - Revolutionizing Support Interactions with Video
Providing a direct line of sight into the customer's home or office
Video Collaboration in the Field: See the Path to Resolution
This report highlights the increased use of collaborative video tools in field services to ensure technicians have the information and skills to solve problems on a first visit.
What Matters Most in a Remote Support Solution
A recent online survey of those using remote support tools found these considerations mattered most.
Winning Over Your Customers with Video Support
Learn how 46% of customer issues are being solved on first contact when using a video support tool.
See how Zero Motorcycles is able to save tens of thousands of dollars in annual travel costs (and lost productivity) by no longer sending its expert technicians to make on-site repairs.