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Remote Device Support
Live Guide/Live Lens
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Rescue Remote Support
. /Month
Billed Annually
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Mobile Support Add-on
Superior remote desktop and mobile device support for IT and customer care teams from simple remote support troubleshooting to sophisticated workflows.
  • Real-time monitoring & reporting
  • Screen sharing
  • Remote control
  • Diagnostics
  • File transfer
  • Unattended machine access
  • Customization & branding
  • Integrations, APIs & mobile SDK
  • Scripting
  • Agent collaboration
  • Desktop calling card
  • Custom & predefined support channels
  • Agent & administrator management
  • Top smartphone and tablet support*
  • SMS connection method*
  • Mobile device configuration*
  • Push various profiles and settings*
  • SDK for in-app support*
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Rescue Live Lens
Video-based support
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Rescue Live Lens is a standalone, zero-download, video-based support solution that allows IT and field service teams to seamlessly support equipment and environments remotely.
  • Supports iPhone, Android & Windows devices
  • Browser-based, no application to install
  • Annotations
  • VoIP audio
  • Session transfer
  • Agent notes
  • Snapshots
  • Session recording & reporting
  • Secure cloud architecture
Rescue Live Guide
Secure co-browsing
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Rescue Live Guide is a secure, standalone co-browsing solution that lets customer-facing teams jointly navigate any web page with customers in real time.
  • Code-free & javascript deployment options
  • Browser-based, no application to install
  • Multi-tab support
  • Data masking
  • Supports any web page, 3rd party site & PDF
  • Annotations
  • Personalize cursors and mentions
  • Restrict agent actions
  • Mobile SDK
  • In-session chat
  • Runs on any web browser & device
  • Secure cloud architecture
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