Remote Desktop Support Pricing

Remote Device Support

Live Guide/Live Lens

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Rescue Remote Support

. /Month

Billed Annually

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Mobile Support Add-on

/month

Superior remote desktop and mobile device support for IT and customer care teams from simple remote support troubleshooting to sophisticated workflows.

Real-time monitoring & reporting
Screen sharing
Remote control
Diagnostics
File transfer
Unattended machine access
Customization & branding
Integrations, APIs & mobile SDK
Scripting
Agent collaboration
Desktop calling card
Custom & predefined support channels
Agent & administrator management
Top smartphone and tablet support*
SMS connection method*
Mobile device configuration*
Push various profiles and settings*
SDK for in-app support*

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Rescue Live Lens

Video-based support

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Rescue Live Lens is a standalone, zero-download, video-based support solution that allows IT and field service teams to seamlessly support equipment and environments remotely.

Supports iPhone, Android & Windows devices
Browser-based, no application to install
Annotations
VoIP audio
Session transfer
Agent notes
Snapshots
Session recording & reporting
Secure cloud architecture

Rescue Live Guide

Secure co-browsing

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Rescue Live Guide is a secure, standalone co-browsing solution that lets customer-facing teams jointly navigate any web page with customers in real time.

Code-free & javascript deployment options
Browser-based, no application to install
Multi-tab support
Data masking
Supports any web page, 3rd party site & PDF
Annotations
Personalize cursors and mentions
Restrict agent actions
Mobile SDK
In-session chat
Runs on any web browser & device
Secure cloud architecture

The right remote support products to grow your company.

No setup fees. No guessing. Predictable pricing, always.