Rescue Live Lens is a standalone, zero-download, video-based support solution that allows IT and field service teams to seamlessly support equipment and environments remotely.
- Supports iPhone, Android & Windows devices
- Browser-based, no application to install
- Annotations
- VoIP audio
- Session transfer
- Agent notes
- Snapshots
- Session recording & reporting
- Secure cloud architecture
Rescue Live Guide is a secure, standalone co-browsing solution that lets customer-facing teams jointly navigate any web page with customers in real time.
- Code-free & javascript deployment options
- Browser-based, no application to install
- Multi-tab support
- Data masking
- Supports any web page, 3rd party site & PDF
- Annotations
- Personalize cursors and mentions
- Restrict agent actions
- Mobile SDK
- In-session chat
- Runs on any web browser & device
- Secure cloud architecture