Rising customer expectations demands a shift in how modern support organisations approach service delivery. Experience Level Agreements (XLA) are the gold standard when it comes to defining customer experience (CX) standards, and IT organisations must strive harder to meet this now more than ever to retain hard-fought customer contracts.
Rescue’s intuitive interface, easy and secure connections and advanced admin controls helps:
Over 90% of IT leaders are looking to consolidate IT tools due to increased Service Desk workloads. Integrations within your Service Desk ecosystem are crucial to simplify workflows and improve agent productivity, with seamless access to customer data to deliver stand out service.
Rescue works with the tools you already use in your IT ecosystem, so you can:
Poor managerial oversight costs your support team money and hurts agent performance, not to mention negatively impacting your customer experience. Yet managers struggle with a lack of visibility into the day-to-day activities of their support teams.
Rescue’s monitoring and reporting gives you the insight you need to make smarter decisions, so you can:
We use Rescue in every contact center we have around the world. The Rescue team has been very helpful as we look for ways to better manage all of our agents worldwide.