See the problem. Solve the problem.
See the problem. Solve the problem.Rescue Lens brings the power of live interactive video to support.
Focus on Fixing
See problems through the eyes of others without ever leaving a call center or office. Resolve issues of any kind for just about any product or service — from a broken dishwasher to machinery too large to move. Remotely guide end users through troubleshooting, problem resolution, product setup, and more.
Empower Users
Give end users a sense of control and increased visibility into the support process by taking an active role through virtual walkthroughs.
Solve it the First Time
Reduce the need for costly on-site visits and increase first time resolution with self-service fixes.
Expand Your Reach
Maximize the expertise of your senior support team by making them virtually available to guide less experienced, and less expensive, field agents to solve problems.
Expand your team’s capability.
See how Zero is able to save tens of thousands of dollars in annual travel costs (and lost productivity) by no longer sending its expert technicians to make on-site repairs throughout the world using Rescue Lens.
Video support done right.
Paula is in pursuit of perfection – but wait, there’s a problem with her printer! See how Rescue Lens picks up the pace.
Rapid Claims Settlement.
Using Rescue Lens, Endsleigh is able to settle certain claims at initial point of contact as part of their "one-touch" claims process. Utilizing Rescue Lens within the claims process has resulted in very happy customers as proven in their market leading NPS scores, significant operational cost reduction and contribution to environmental targets.
Key Features
Get an HD quality view of the problem at hand without relying on the untrained eye or secondhand descriptions.
Annotate on the device screen and easily guide users through solving problems on their own.
Transform the user’s smartphone, whether they use iOS or Android, into an interactive video communication tool.
Run custom reports on session details such as features used, length, and time/date stamps.
Make it easy for customers and agents to communicate while seamlessly resolving the problem with built-in VoIP audio.
Save screen caps and enable video recordings of all live-stream sessions.
Industry Solutions
See problems through the eyes of others without ever leaving a call center or office. Resolve issues of any kind for just about any product or service — from a broken dishwasher to machinery too large to move. Remotely guide end users through troubleshooting, problem resolution, product setup, and more.
Insurance
Differentiate your service by streamlining the claims process, increasing transparency, and decreasing the claims lifecycle for customers. Turn 5 days of work into 4 minutes by reducing the need for onsite assessments to extend the reach of claims agents, provide more accuracy in desktop settlements and generate immediate ROI.
View Endsleigh Insurance Case Study
Manufacturing
Prevent 20% of truck rolls by helping your support reps see problems through the eyes of your customers — anytime, anywhere and for anything. Improve remote support capabilities and efficiency to reduce the need for onsite support, create instant ROI and lower return volume.
View Zero Motorcycles Case Study
Telecom
Improve your bottom line and customer experience all at once. See 4.5x better CSAT scores by helping support techs and customer service reps troubleshoot, guide fixes and do-it-yourself installations without ever leaving the call center.
Successful remote support starts with intelligent perspective.
IDC Report: Support Services as a Competitive Differentiator
As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications.
Endsleigh Insurance: Driving Claims Innovation
Using Rescue Lens, Endsleigh is able to settle certain claims at initial point of contact.
The Importance of Remote Support in a Shift-Left World
In an effort to deliver effective support, many organizations are beginning to implement a Shift-Left approach in order to better enable their teams to solve complex issues quickly and efficiently.
Mobile Devices: The New Frontier for IT
How IT organizations can provide robust tech support for both corporate-owned and personal mobile devices.
Start providing seamless remote support and see how your business can benefit with a free trial of Rescue.