See the problem. Solve the problem.

Rescue Lens brings the power of live interactive video to support.

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Focus on Fixing

See problems through the eyes of others without ever leaving a call center or office. Resolve issues of any kind for just about any product or service — from a broken dishwasher to machinery too large to move. Remotely guide end users through troubleshooting, problem resolution, product setup, and more.

Empower Users

Give end users a sense of control and increased visibility into the support process by taking an active role through virtual walkthroughs.

Solve it the First Time

Reduce the need for costly on-site visits and increase first time resolution with self-service fixes.

Expand Your Reach

Maximize the expertise of your senior support team by making them virtually available to guide less experienced, and less expensive, field agents to solve problems.

Expand your team’s capability.

See how Zero is able to save tens of thousands of dollars in annual travel costs (and lost productivity) by no longer sending its expert technicians to make on-site repairs throughout the world using Rescue Lens.

Key Features

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Live Interactive HD Video

Get an HD quality view of the problem at hand without relying on the untrained eye or secondhand descriptions.

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Smart Whiteboard Technology

Annotate on the device screen and easily guide users through solving problems on their own.

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Easy-to-Use Mobile App

Transform the user’s smartphone, whether they use iOS or Android, into an interactive video communication tool.

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Session Reporting

Run custom reports on session details such as features used, length, and time/date stamps.

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VoIP Audio

Make it easy for customers and agents to communicate while seamlessly resolving the problem with built-in VoIP audio.

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Screen Capture & Video Recording

Save screen caps and enable video recordings of all live-stream sessions.

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Industry Solutions

See problems through the eyes of others without ever leaving a call center or office. Resolve issues of any kind for just about any product or service — from a broken dishwasher to machinery too large to move. Remotely guide end users through troubleshooting, problem resolution, product setup, and more.

Insurance

Differentiate your service by streamlining the claims process, increasing transparency, and decreasing the claims lifecycle for customers. Turn 5 days of work into 4 minutes by reducing the need for onsite assessments to extend the reach of claims agents, provide more accuracy in desktop settlements and generate immediate ROI.

View Endsleigh Insurance Case Study

Manufacturing

Prevent 20% of truck rolls by helping your support reps see problems through the eyes of your customers — anytime, anywhere and for anything. Improve remote support capabilities and efficiency to reduce the need for onsite support, create instant ROI and lower return volume.

View Zero Motorcycles Case Study

Telecom

Improve your bottom line and customer experience all at once. See 4.5x better CSAT scores by helping support techs and customer service reps troubleshoot, guide fixes and do-it-yourself installations without ever leaving the call center.

Give your people the power to get IT done.

Start providing seamless remote support and see how your business can benefit with a free trial of Rescue.

No credit card required