The abrupt disruption of social distancing required quick action to transition employees for remote work. As help desks learn how to adapt, it’s becoming clear that remote work will be the new normal. Get a clear view of the lay of the land for IT teams as we move from pandemic to plan.
Perspective: A Better Normal
The experiment of remote work is over, and it’s time to get comfortable.
In order to create virtual help desks and service desks, IT departments must overcome some pretty big challenges around IT infrastructure, access, and security. Discover the best practices you can implement today to ensure that your business stays connected and protected at a time when malicious activity is a real concern for end users.
IT help desks must now remotely support a mix of physical equipment and environments to keep remote employees productive. Visual engagement technology like instant camera sharing has emerged as a truly helpful, fast, and effective way to bridge the distance gap. And it’s opening new opportunities for the new way of work for help desk support teams.
How It Works: Live Lens
Go (virtually) on-site in an instant with streaming video and annotations.
Meet: Live Lens
Help employees feel more connected, even when you can’t be in the same room.
Evolving the Employee Experience (EX)
Support employees as they settle into more permanent home workstations.
With the right in-session capabilities, you can deliver faster, more efficient technical support to your employees. Explore the three remote support features that IT help desks need to get employees back to productive work quickly while making your technicians’ jobs easier.
Remote employees may feel isolated working alone. A well-connected help desk can always make them feel supported with the ability to get into a remote session quickly and easily. There’s value in providing both technician-initiated and user-initiated connection methods.