Advanced security. Seamless resolutions. Easy integrations. Meet best-in-class, enterprise-grade remote IT support – now part of the GoTo family.
Connect in seconds to any mobile device or computer. With features like iOS & universal Android mobile support, IT teams can support employees or customers however they work. Quickly pull system information, remote control, push device configurations – even integrate with apps – on any device, in or outside the network.
Help agents and employees get more done. With features like system info, scripting, and unattended access, help desk technicians can identify and solve problems – even on inactive devices – without interrupting employees.
Your remote access software should never compromise your safety. Rescue keeps users and your business equally protected with banking-grade 256-bit AES encryption, HIPAA-compliant multi-factor authentication, and more. Plus, with features like permission-based security, SSO, password policies, and IP login restrictions, you can ensure security across the board.
Take control of how your customers experience remote desktop support. With a customizable interface for enterprises, you can personalize every inch of customer support – from your calling card and chat tool, to the SDK and mobile support app experience.
Experience remote IT support software built with simple administration in mind. With features like centralized permissioning for administrators and technicians, Active Directory Sync to prevent task duplication, session recording for audits and compliance, live reporting and more, you can get – and keep – everyone up and running the easy way.
No matter how big your enterprise is – or how fast it grows – your remote support software should scale with you. Here’s how Rescue is helping customers increase efficiency and save time and money beyond the help desk:
With a complex global operation, Lenovo is able to simplify and centralize team management with Rescue.
We use Rescue in every contact center we have around the world.
One of the world’s largest mobile hardware companies supports smartphone users around the world with Rescue + Mobile.
We’re able to go above and beyond for our customers by supporting any issue related to Motorola – their phone, Wi-Fi, applications, software, hardware…
With 240,000 users (and counting) to support, SNHU gets in and resolves issues fast.
Like with any other service, you want something that’s smooth, easy to use, and less of an uplift for the end user. That’s the level of support Rescue lets us provide.