When compliance counts, count on Rescue

Help end users stay focused on the business of healthcare, not IT. See why Rescue’s remote IT support software is unmatched when it comes to keeping sensitive data secure and remote devices running smoothly.

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Nurse in hospital working at a computer helped by enterprise remote IT support software.

Airtight compliance, made easier than ever

Protect sensitive data – and your organization – by ensuring techs only have access to what’s needed to get the job done.

Keep the power to stay compliant in your own hands. With Rescue, system administrators have thousands of settings at their disposal to manage access to sensitive data – absolute control at the most granular level. The result? Award-winning enterprise remote IT support software, without the stress (or cost) of HIPAA, GDPR, PII, or PHI compliance violations.

Set permissions globally or at the technician group, and enable simpler-than-ever compliance with full-permission based controls like:

  • End-user approval for functions like remote control, desktop view, file transfer, system information, and reboot and reconnect
  • Detailed reporting to see and track changes in Admin settings
  • Chat record deletion when sensitive data is entered into a session chat
  • And much more!

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Doctor sitting at a computer desk in a hospital, working with an IT technician using remote control.

Seamless support for maximum productivity

Effectively troubleshoot and maintain equipment across your organization – without interrupting workflows – with remote IT support software for healthcare.

Keep complexity, headaches, and downtime to a minimum. With features like permission-based remote connectivity, scripting, and unattended access, IT can identify and solve problems – even on inactive devices – without interrupting healthcare operations.

Simplify remote support with:

  • 20-second technician access with Remote Control
  • Multi-platform support – from desktop to mobile and Mac to Windows
  • Easy integrations with engagement and support systems like ServiceNow, Salesforce, Zendesk, Microsoft Dynamics
  • Direct in-app support for better end user experiences
  • And much more!

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Supporting healthcare with fast, secure, any-device remote resolutions

Arm administrators and technicians with the tools they need to diagnose and troubleshoot tech issues fast – without compromising sensitive data.


Keep An Eye On Security

Maintain the strictest level of security and compliance with features like account and technician-level security settings, banking-grade 256-bit AES encryption, HIPAA-compliant multi-factor authentication, SSO for technicians, and much more.


Support Any Device, Anywhere

Remote diagnostics and in-session tools help you pinpoint and resolve issues. Even troubleshoot physical equipment like printers and routers with Rescue Live Lens mobile camera sharing.


See Faster Resolutions

Easily connect to a remote support session through a one-click calling card installed on the end user’s desktop, a channel link or form on your IT help desk webpage, or a technician-provided PIN code and self-hosted PIN entry page – choose what's right for your organization.

“It is super simple and convenient for our IT Department to login and fix whatever is going on with our computers. It doesn't have to be downloaded; it can be accessed online, which makes it great for when you're having issues working remotely from your own computer.”

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Verified User in Mental Health Care