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With features like SSO, AD Sync and entry point protection with pin code validation, IT administrators can easily secure logins and enable/disable technicians for better identity protection. System administrators can also choose between a multitude of settings to manage access – absolute control at the most granular level.
Set permissions globally or at the technician group with full-permission based controls like:
With Rescue’s seamless compliance management features, IT administrators can enjoy award-winning enterprise remote support, without the stress (or cost) of violating information security and risk management standards.
Rescue ensures:
In your industry, there’s no time for unscheduled downtime. Rescue works with the tools you already use in your IT ecosystem, so you can ensure seamless support and continuous uptime – even across different branches and satellite offices. What’s more, Rescue allows you to provide a consistent finance help desk experience with brand-customizable interface.
Provide consistent enterprise support around the clock with the help of:
With quick and secure access to customer devices, along with features like Tech Collaboration and Session Transfer, technicians can solve issues faster than ever. The result? Reduced AHT and FCR rates, streamlined operations, improved customer satisfaction, and even lowered costs.
Stop juggling multiple (costly) remote support tools. With Rescue, you can effectively support office, remote, and hybrid workers – even troubleshoot client issues across digital branches, and websites/apps – all with the same tool. You can even remotely support physical devices like ATMs and teller machines.
Business never stops, and neither should your remote support tool. Rescue not only ensures their remote support is always available but also protects them/safeguards them. That means happier customers, happier employees, and much fewer headaches.
"I am unable to be at all places at once and I need the ability to support my users from anywhere! Rescue allows [me] to help my users by performing the work on their computers for them, rather than telling them what to do. From simple fixes to complex procedures, Rescue lets me do what needs to be done, even if the user is not available.”
In the midst of the global work-from-home shift, global analytics service provider Evalueserve faced a critical question: How can we continue to provide secure support for a remote workforce?
See how Rescue transformed Evalueserve's operations – and actually increased customer satisfaction.
