No more guessing. Start co-browsing from any phone or chat interaction to see what your customers see on any website. Add live video and voice in the session to further personalize the customer experience (CX).
Swoop in to help customers find a resource online, adjust a subscription, or troubleshoot an issue to get them on their way fast.
Guide customers through complex online forms like loan applications or insurance claims to remove any barriers and prevent drop-off.
Show your customer how to best leverage your online products and services to increase usage and reduce support calls down the line.
One-on-one co-browsing, with the ability to add video or voice without jumping channels, allows you to provide the high level of service and support customers expect in an increasingly digital world.
Where existing tools fall short, Rescue Live Guide excels. With a unique combination of tools to help you deploy quickly (without web resources), enhance experiences with personalization and cross-domain capabilities, and secure engagements with data privacy functionality, Live Guide helps organizations meet CX expectations.
Unlike other co-browsing software solutions, you can deploy quickly with or without code.
No mobile apps or plugins needed – making support across any device, platform and for any engagement scenario a reality.
Live Guide provides the most secure co-browsing experience possible, protecting sensitive information and connecting to an isolated browser in the cloud, not the user’s device.