New co-browsing features: Video and VoIP are now available in Rescue Live Guide. Learn More

Rescue Live Guide: Personalize Customer Interactions with Enhanced Co-Browsing

Augment the customer engagement channels you already use with Rescue’s secure, standalone co-browsing technology.

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Cut through the confusion.

No more guessing. Start co-browsing from any phone or chat interaction to see what your customers see on any website. Add live video and voice in the session to further personalize the customer experience (CX).

  • Differentiate your CX with the white-glove service customers will appreciate
  • Remove business risk by controlling what customer support agents can see or do
  • Drive digital adoption by showcasing how co-browsing works so customers won't have to call back in

Leverage co-browse across the customer journey.

As a standalone solution, you can implement Live Guide across the organization, allowing more teams to help guide customers at pivotal touchpoints.

Customer Service and Support - Rescue Live Guide

Service & Support

Swoop in to help customers find a resource online, adjust a subscription, or troubleshoot an issue to get them on their way fast.

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Guide Customers through the Conversion Process - Rescue Live Guide

Conversions

Guide customers through complex online forms like loan applications or insurance claims to remove any barriers and prevent drop-off.

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Onboard Customers - Rescue Live Guide

Onboarding

Show your customer how to best leverage your online products and services to increase usage and reduce support calls down the line.

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Data Privacy and Security - Rescue Live Guide

Build customer trust and reduce effort.

One-on-one co-browsing, with the ability to add video or voice without jumping channels, allows you to provide the high level of service and support customers expect in an increasingly digital world.

Where existing tools fall short, Rescue Live Guide excels. With a unique combination of tools to help you deploy quickly (without web resources), enhance experiences with personalization and cross-domain capabilities, and secure engagements with data privacy functionality, Live Guide helps organizations meet CX expectations.

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Browser-Based Co-Browsing - Rescue Live Guide

Why Live Guide?

Instant Deployment
Unlike other co-browsing software solutions, you can deploy quickly with or without code.

Unparalleled Flexibility
No mobile apps or plugins needed – making support across any device, platform and for any engagement scenario a reality.

Worry-free Security
Live Guide provides the most secure co-browsing experience possible, protecting sensitive information and connecting to an isolated browser in the cloud, not the user’s device.

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