Cross-Platform Remote IT Support Software

Multi-platform support doesn’t have to be complicated. With Rescue's cross-platform support features, organizations can quickly and easily provide consistent, secure, reliable fixes for practically any device. The result? Less downtime, higher NPS scores, and a lot more user satisfaction.

Click2Fix

Quickly find and fix common mobile device issues on iPhone and Android from one central dashboard – without the need to navigate the end user's device.

Mobile Screen Sharing

Get a live view of your end user's iPhone or Android mobile screen from anywhere, to see exactly what they're seeing. Key mobile device diagnostics help you pinpoint the problem so you can guide the user through solutions.

In-App Support

Be where your customers are. Gain access to end-user app issues and enable quicker diagnosis and problem resolution without your end user ever leaving the app.

Customer Service and Support - Rescue Live Guide

Real-time Chat

Chat live with users to pinpoint problems. You can even save time with predefined replies, or push URLs directly from your own device.

Rapid Remote Access for Mac and PC

Connect to any Mac, iOS or Android device in seconds. With remote access, you can transfer files from users' device to technician console, view important device info, screen share, and see detailed system diagnostics from any device, anywhere.

Desktop Devices

Microsoft Window Vista and above | Microsoft Windows Server 2008 and above (including 64 bit versions) | Apple Macintosh OS X 10.4 (Tiger) and above
Linux | vPro (coming soon)

Mobile Devices

Android OS 2.3 and above |
iOS 7.0 and above

*Please contact a solution expert for the most up-to-date list of supported devices and operating systems.

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Browsers & Connection

Microsoft IE 7 and above | Microsoft Edge |
Firefox | Google Chrome |
Broadband connectivity to the Internet (i.e T1, Cable modem, ISDN, or DSL).

The Ultimate Multi-Platform IT Support Software for iOS, Android, Mac and PC

Quickly connect and solve problems the first time – no matter how users work – with enterprise-grade cross platform software.

Multi-platform support doesn’t have to be complicated. With Rescue's cross-platform support features, organizations can quickly and easily provide consistent, secure, reliable fixes for practically any device. The result? Less downtime, higher NPS scores, and a lot more user satisfaction.

One Console To Solve It All

Problem Solve Across Platforms and Devices, Quickly and Easily

Deliver in-depth IT support experiences to solve even the most complex technical issues on your customer’s Mac, PC, iOS or Android device. Rescue makes it easy to provide enterprise-grade, omni-channel support with rich mobile and in-app capabilities like: