Remote Support for iOS, Android, Mac, PC

One Console To Solve It All

Whether your end users are running Windows, Mac or anything in between, your support technicians will be able to solve it all from the same tech console — regardless of the platform.

Superior Support For All

Introducing Screen-Sharing for iOS devices

Rescue is elevating its industry leading mobile support with the release of iOS screen-sharing. With Rescue, support teams can service users on any iOS 11+ device with even greater ease adding to the industry leading suite of iOS functionality including:

Device, network, and email configuration
System diagnostics
Mobile chat
SDK
and more…

Do More With Mobile

With coverage of more smartphones, tablets and applications than any other remote support solution, you can access devices in seconds helping to improve end user satisfaction with increased first-time resolution.

Support Anything

Desktop Devices

Windows 10, 10 S, 8.1, 8, 7, Vista, Server 2008 & Server 2012 (all including 64-bit) | Apple macOS Sierra, Mac OS X El Capitan 10.11, Mac OS X Yosemite 10.10, Mac OS X Mavericks 10.9, Mac OS X Mountain Lion 10.8, Mac OS X Lion 10.7, Mac OS X Snow Leopard 10.6, Mac OS X Leopard 10.5 and Mac OS X Tiger 10.4.

Mobile Devices

Android OS 2.3+ |
iOS 7.0+ |
Blackberry OS 4.2.3, 5.x, 6.x, 7.x.

*Please contact a solution expert for the most up-to-date list of supported devices and operating systems.

Browsers & Connection

Internet Explorer 7, 8, 9, 10, 11 |
Firefox version 42 and below |
Broadband connectivity to the Internet (i.e T1, Cable modem, ISDN, or DSL).

Successful remote support starts with intelligent perspective.

IDC Report: Support Services as a Competitive Differentiator

Analyst Reports | Customer Service, Remote Support

As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications.

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