Whether your end users are running Windows, Mac or anything in between, your support technicians will be able to solve it all from the same tech console — regardless of the platform.
With coverage of more smartphones, tablets and applications than any other remote support solution, you can access devices in seconds helping to improve end user satisfaction with increased first-time resolution.
Windows 10, 10 S, 8.1, 8, 7, Vista, Server 2008 & Server 2012 (all including 64-bit) | Apple macOS Sierra, Mac OS X El Capitan 10.11, Mac OS X Yosemite 10.10, Mac OS X Mavericks 10.9, Mac OS X Mountain Lion 10.8, Mac OS X Lion 10.7, Mac OS X Snow Leopard 10.6, Mac OS X Leopard 10.5 and Mac OS X Tiger 10.4.
Android OS 2.3+ |
iOS 7.0+ |
Blackberry OS 4.2.3, 5.x, 6.x, 7.x.
*Please contact a solution expert for the most up-to-date list of supported devices and operating systems.
Internet Explorer 7, 8, 9, 10, 11 |
Firefox version 42 and below |
Broadband connectivity to the Internet (i.e T1, Cable modem, ISDN, or DSL).
IDC Report: Support Services as a Competitive Differentiator
As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications.
A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs.
Improving Customer Support for Exceptional Customer Experience
Tips on changing customer expectations and delivering on customer's needs.
Drive Customer Experience & Boost Revenues with Next-Gen Customer Support
Learn how strong customer support can help enhance customer experience and drive customer engagement.
Start providing seamless remote support and see how your business can benefit with a free trial of Rescue.