Seamless integrations for seamless support.

Create a centralized remote support process with Rescue. Rescue provides out-of-the-box integrations that connect your customer engagement systems and tools together - so you can deliver unified support across all devices.

ServiceNow

ServiceNow is a unified system that allows businesses to categorize, prioritize, assign and track help requests all in one place. When ServiceNow and Rescue are tied together, support session history, chat dialogues, and notes become part of a single system of record for each incident. Integrate Rescue with ServiceNow to:

  • Easily generate a Rescue PIN and begin a remote support session link in the ServiceNow interface
  • Synchronize all chat dialog, session history, and notes from a Rescue session to corresponding ServiceNow incidents
  • Start an IT session within a Rescue channel and open a new ServiceNow incident to store the session data.
ServiceNow Integration Guide
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Salesforce

Salesforce provides organizations with a central repository to manage customer and account information. By integrating with Rescue, IT and support teams can log remote support session data in their Salesforce environment and deliver smarter, faster customer service. Integrate Rescue with Salesforce to:

  • Launch a remote support session directly from the Case tab within Salesforce- enable Single Sign-On so technicians won’t have to enter Rescue credentials within Salesforce
  • Save session data back to Salesforce and access session details in the Activity History section for each case
Salesforce Integration Guide

Zendesk

Zendesk provides a multi-channel inbound support solution. The Rescue remote diagnostic and support capabilities enable agents can solve support problems in real-time- increasing first-call resolution rates and reducing call handle times. Integrate Rescue with Zendesk to:

  • Start a remote support session directly within Zendesk
  • Once the support session has ended, capture all session details in the Zendesk support ticket
Zendesk Integration Guide
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BoldChat

Lift customer satisfaction scores and improve first-call resolution rates with seamless omni-channel engagement. By offering pre-support chats, support teams can be sure to route the right issues to the right agents every time. Integrate BoldChat and Rescue to:

  • Seamlessly escalate complex customer issues from live chat to a Rescue support session within seconds, and from the customer’s perspective, everything remains in one window
  • Synchronize chat dialogs between the two tools, enabling easy access to review details post session

Freshdesk

Freshdesk customer support software provides a centralized location to manage all support conversations. In joining Rescue with Freshdesk, Rescue session data is linked to support tickets, giving agents a 360 view into each request and resolution. Integrate Rescue with Freshdesk to:

  • Start a remote support session from Freshdesk customer support ticket
  • Add session data back to the support ticket so that all of the troubleshooting and resolution information is centrally located
Freshdesk Integration Guide
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Autotask

Utilizing the Autotask IT business management platform helps to optimize business workflows and processes. Connect Rescue and Autotask to resolve technical problems remotely and provide seamless support to Autotask customers. Integrate Rescue and Autotask to:

  • Open a secure Rescue session from an Autotask ticket
  • Store Rescue support session data within Autotask to record all operator/customer interactions
Autotask Integration Guide

ConnectWise

The ConnectWise Professional Services Automation platform helps businesses maximize efficiency and systematize standard processes. Integrating with Rescue provides a continuous way to support and educate customers, amplifying the value of the ConnectWise platform. Integrate Rescue with ConnectWise to:

  • Initiate a support session within ConnectWise, eliminating the need to jump from one system to another
  • Sync Rescue session data to ConnectWise in a single service ticket to ensure all data is captured but not duplicated
ConnectWise Integration Guide
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HappyFox

HappyFox help desk ticketing system creates order and processes for customer support teams. By uniting HappyFox with Rescue, agents can start a remote support session directly from the ticket window and session data is logged back into HappyFox for future reference. Integrate Rescue with HappyFox to:

  • Append Rescue remote session data to support tickets
  • Allow multiple technicians to provide support on the same ticket, recording all information in one centralized location
HappyFox Integration Guide

Agiloft

Agiloft delivers a superior customer experience with multi-channel support. With Rescue, support technicians can launch a Rescue remote support session directly from the Agiloft support desk interface. Integrate Rescue and Agiloft to:

  • Generate a Rescue PIN code and initiate a remote support session directly from the Agiloft interface
  • View session details and chat transcripts within the case records for faster issue resolution and complete visibility into customer interactions
Agiloft Integration Guide
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