Mobile Support

24 hours a day, 7 days a week, 365 days a year

Widen your reach

With LogMeIn Rescue, remote support technicians can quickly connect to and troubleshoot more smartphones with more support options and control. Accessing smartphones in seconds helps you increase customer satisfaction, lower overall support costs, educate mobile end users, and resolve issues on the first call. Our Click2Fix console alerts agents to problem areas and gives intelligent fixes, along with remote control, system diagnostics, file management and device configuration capabilities. Learn more about new Click2Fix.

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iOS

Rescue enables support of iOS 6.0+ devices through a free app download from the App Store.

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Android

Rescue supports all Android 2.3+ devices through the GooglePlay download of "Rescue+Mobile for Android"

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Click2Fix

For simplicity and ease of use, agents get all the information they need at a glance.

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BlackBerry

Rescue supports BlackBerry OSv4.23, 5.x,6.x,& 7.x through the download of an applet.

Android Operating System

Rescue supports all Android 2.3+ devices through the GooglePlay download of "Rescue+Mobile for Android". It virtually puts the customer's smartphone in the technician's hands and gives the technician access to system information. The technician can also transfer files, configure settings on the device and chat instantly with end users for a seamless communication experience.

Rescue gives technicians the ability to remotely control and view the following devices:

Samsung - Android 4.0+ devices (some 2.3 support is available)

HTC - Android 2.3+ devices

Motorola - Android 4.0+ devices

Sony - Android 4.0+ devices (not including updates from 2.3 - 4.x)

LG, Huawei, Asus, ZTE, TCT, Panasonic, Positivo, Lenovo, Other - on select devices

How has the rise of Androids changed mobile support? View The Android Invasion infographic.

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iOS

Rescue enables support of iOS 6.0+ devices through a free app downloaded from the App Store. This advanced support tool addresses some of the most common device and application issues faced by mobile users.

Technicians and support agents can resolve issues using the following features:

View screenshots

Users can take a screenshot of any device setting or app and it automatically uploads to the technician.

Co-browsing

Using the in-app browser, technicians and users can look at the same browser window together and technicians can push URLs or use their keyboard to input text.

Whiteboard and laser pointer

Demonstrate changes by annotating screenshots or web pages.

Notifications

Communicate through local notifications, which appear as a pop-up on the device screenshots or web pages.

Device config

Push profiles to configure email, network and Wi-Fi settings, passcode requirements, restrictions and web-shortcuts.

Chat

Seamless communication during a session.

System info

Pull diagnostic info from the device.

Blackberry Operating System

Rescue supports Blackberry OS v4.2.3, 5.x, 6.x & 7.x through the download of an applet. Technicians can remotely view and control the device as if it's in their hands, access system information, transfer files and folders and chat with end users instantly for seamless communication during a session.

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CLICK2FIX

LogMeIn Rescue's new interface for supporting mobile devices helps agents quickly identify problems, click a fix for fast resolution, and escalate sessions if necessary. For simplicity and ease of use, agents get all the information they need at a glance.

One-click fixes include:

  • Remote control/remote view – see the user's device and use whiteboard, laser pointer, screen capture/recording and more
  • Alert bar – shows notifications of battery, firmware and application issues
  • Quick Nav – shortcuts to common setting screens (Android only)
  • Pre-defined APN push – allows preset APN for one-click push to the device
  • Battery optimization – quick push of several settings known to improve battery life
  • Radio toggles – see existing connections and turn Bluetooth, WiFi and GPS on or off
  • Web shortcuts – push an icon to an Android or Blackberry to launch a pre-set URL
  • URL push – send any URL to a device, includes recent URL memory