Easily evaluate the health of your helpdesk. As customers increasingly demand more immediate problem resolutions via multiple channels, LogMeIn Rescue's Command Center feature helps you monitor your helpdesk and evaluate technician performance. Keep track of key performance indicators, monitor technicians, identify productivity issues and resolve problems in real-time.
With your real-time snapshot you are able to:
- Better analyze and improve your helpdesk
- View team's current capacity
- Access data no matter what device you're on