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3 Steps to Fix Your Customer Support Strategy

Webinars | Customer Service

Identify where to start and what to cover when redefining your customer support strategy to meet your customer needs.

A Shift to Remote IT Services Alleviates Support and Help Desk Headaches

Analyst Reports | Remote Support

Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs.

Buyer's Guide: Guide to Selecting the Right Remote Support Tool

Datasheets | Remote Support

This Buyer’s Guide describes what to look for to select the right remote support tool for your organization.

Drive Customer Experience & Boost Revenues with Next-Gen Customer Support

Datasheets | Remote Support, Customer Service

Learn how strong customer support can help enhance customer experience and drive customer engagement.

Endsleigh Insurance: Driving Claims Innovation

Videos | Interactive Video

Using Rescue Lens, Endsleigh is able to settle certain claims at initial point of contact.

Hologic: delivering customer support efficiently and successfully

Videos | Remote Support

With Rescue, Hologic has improved customer satisfaction while saving money.

How Companies Use Interactive Video for Best-In-Class Support

Webinars | Interactive Video

See how customers are leveraging interactive video support with Rescue Lens.

How to Enable Rescue Lens

Datasheets | Interactive Video

A short how-to guide to help set up Rescue Lens

How to Solve Problems Faster with Live Video Support

Webinars | Interactive Video, Remote Support

Zero Motorcycles talks through their video support strategy and how Rescue Lens has impacted their customer experience.

IDC Report: Support Services as a Competitive Differentiator

Analyst Reports | Customer Service, Remote Support

As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications.

Improving Customer Support for Exceptional Customer Experience

Datasheets | Remote Support, Customer Service

Tips on changing customer expectations and delivering on customer's needs.

Infographic: Are You Getting Enough From Your Remote Support Solution?

Infographics | Remote Support, Customer Service

When evaluating your team’s current or prospective solution, you need to look at more than just its features and also consider the results you can achieve by using the tool.

Infographic: Building a Successful Support Team

Infographics | Remote Support

Learn how support technicians’ personalities can affect your organization’s customer service.

Infographic: Changing the Face of Customer Support

Infographics | Remote Support, Customer Service

Incorporating industry research and trends, this infographic illustrates the steps a support organization should take to meet their changing customer needs.

Infographic: Exceptional Customer Experience – The New Business Differentiator

Infographics | Remote Support, Customer Service

Happy, engaged, and loyal customers can help drive revenue – and state-of-the-art technology is the engine.

Infographic: Faster Claims Happier Customers

Infographics | Interactive Video

In this infographic, you will find out how live-video support will result in no wait time for a claims adjuster, higher NPS scores, and reduced overhead.

Infographic: How Video Support will Impact Your Bottom Line

Infographics | Interactive Video

In this infographic, you will find out how to see problems through the eyes of your customer without ever leaving the office.

Infographic: LogMeIn Rescue beats Bomgar: Here's why

Infographics | Remote Support, Customer Service

In a third-party comparison of LogMeIn Rescue and Bomgar remote support software by QualiTest, Rescue provides tangible benefits that Bomgar just can’t match.

Infographic: Mobile support - Are your employees getting what they need

Infographics | Remote Support, Mobility

When it comes to supporting mobile devices in the workplace, it all comes down to one thing: employees.

Infographic: Mobile Support Is No Longer an Option

Infographics | Remote Support, Mobility

Learn why information technology and technical support organizations shouldn't discount the need to offer services for mobile devices.

Infographic: One step to transform your support processes

Infographics | Remote Support

With customer data scattered across multiple tools and systems, IT representatives spend money and time searching for data that could be spent solving problems.

Infographic: Seamlessly integrate systems for better support

Infographics | Remote Support, Customer Service

In the world of customer support, time is money. Not only do customers expect quick responses, they expect quick resolutions.

LogMeIn wins 2016 North American Remote Support Technology Company of the Year

Competitive Comparisons | Remote Support

By demonstrating excellence in growth, innovation, and leadership.

Make-A-Wish: Support-related savings go back to granting wishes

Videos | Remote Support

Rescue has helped Make-A-Wish and its small IT team save a tremendous amount of money and time.

Mobile Devices: The New Frontier for IT

Analyst Reports | Remote Support, Mobility

How IT organizations can provide robust tech support for both corporate-owned and personal mobile devices.

Mobility in the Field Services Industry

Analyst Reports | Mobility

Utilities are getting squeezed on both the top and the bottom lines as the industry is undergoing more and more disruptions.

NPS Results: LogMeIn Rescue vs. Cisco WebEx

Competitive Comparisons |

Unlike WebEx, Rescue was purpose-built for the professional helpdesk and call center by professional technicians.

On-Demand Webinar: Best-in-Class Support - Harnessing Technology to Transform the User Experience

Webinars | Customer Service, Remote Support

Hear from IDC and how best-in-class organizations are recognizing the importance of shifting from transactional to engaging experiences that build trust and loyalty.

On-Demand Webinar: Do More with Less - Optimize Your Service Delivery Channel

Webinars | Remote Support

Shift from high-cost on-site incidents to lower-cost assisted and unassisted support channels.

On-Demand Webinar: Find Hidden Customer Insights with Surveys

Webinars | Remote Support, Customer Service

Discover how to craft surveys and harness this Rescue feature to gather priceless insights into your customers’ and technicians’ experiences.

On-Demand Webinar: IDG - Remote Support Services

Webinars | Remote Support

Learn to control the increasing complexity of the IT landscape - from new technology and devices to the growing costs of supporting a sprawling infrastructure.

On-Demand Webinar: Mitel + Rescue - Answering the Call for Smarter Support

Webinars | Customer Service, Remote Support

Hear from Mitel and Rescue as we uncover how to deliver better customer support.

On-Demand Webinar: More Resolutions in Less Time

Webinars | Remote Support, Customer Service

If your organization isn’t “Shifting-Left”, or reaching more resolutions in less time, you may be losing out on efficiency gains and cost-savings, not to mention delivering the best support possible to your end-users.

On-Demand Webinar: Optimizing Customer Experience and Support with Every Engagement

Webinars | Remote Support

Best practices on how to provide personalized, human support in the ever-increasing digital world.

On-Demand Webinar: Overcoming Challenges in Video Field Service

Webinars | Interactive Video

TSIA's John Ragsdale discussion on video challenges.

On-Demand Webinar: Revolutionizing the Claims Process Through Technology

| Interactive Video

Understand challenges to successful adoption of new technologies and how to overcome them.

On-Demand Webinar: Scary Security Flaws and How to Prevent Them

Webinars | Remote Support

As security vulnerabilities continue to sneak up on us, it’s imperative that organizations are prepared to combat these potentially scary situations.

On-Demand Webinar: Strengthen Your Field Service Game Plan with Video

Webinars | Interactive Video

The benefits video-aided technology bring to the field service market.

On-Demand Webinar: What We Learned From Motorola

Webinars | Remote Support, Customer Service

Theo Koufalias, Global Content Manager for Motorola, shares great insights that are applicable to all organizations as you continue to refine and develop your remote support strategies.

Overcoming CX Challenges with Remote Support

Analyst Reports | Remote Support, Customer Service

The right remote support tool can help businesses overcome obstacles and create a consistent customer experience.

Rescue & BoldChat Mobile SDK

Datasheets | Mobility

Integrate real-time engagement and remote support directly into any native iOS or Android app.

Rescue + Mobile Product Overview

Videos | Remote Support, Mobility

Rescue + Mobile allows IT and customer support teams to provide comprehensive, efficient support to not only PCs and Macs, but Android and iOS mobile devices as well.

Rescue Architecture Technical Overview

Datasheets | Remote Support

The architecture behind Rescue provides the right levels of scalability, security, reliability and ease of use.

Rescue Command Center

Datasheets |

Balance the effectiveness and efficiency of your support from a single interface with Rescue's Command Center

Rescue In-App Support: Rescue Your Customers Right Where They Are

Datasheets | Mobility

Your customers are using mobile apps, so you'll want to be rescuing them right where they are with Rescue In-App support.

Rescue Lens - Let the Camera Do the Talking

Analyst Reports | Interactive Video

See what IDC has to say about the recent launch of LogMeIn Rescue Lens

Rescue Lens | Meet Gary

Videos | Interactive Video

Will Gary get to work on time with the help of Rescue Lens?

Rescue Lens | Meet Howard

Videos | Interactive Video

Can Rescue Lens help Howard cruise into the weekend?

Rescue Lens | Meet Paula

Videos | Interactive Video

Can Rescue Lens help Paula solve her late night printer problems?

Rescue Lens for Insurance

Datasheets | Interactive Video

Help your claims agents see the claim, through the eyes of the customer.

Rescue Lens for Manufacturing

Datasheets | Interactive Video

For manufacturing customer service centers, a new way to look at support.

Rescue Overview

Datasheets |

Solve everything. Solve problems securely and reliably with Rescue by LogMeIn.

Rescue Product Overview

Videos | Remote Support

This video introduces several of Rescue’s key features and the value they provide to Rescue users including.

Rescue ServiceNow Integration

Datasheets |

Extend the power of now with the LogMeIn Rescue & ServiceNow integration!

Rescue vs. Bomgar Test Results

Competitive Comparisons |

QualiTest Put Rescue and Bomgar to the Test.

Rescue vs. TeamViewer Test Results

Competitive Comparisons |

QualiTest Put Rescue and TeamViewer to the Test.

Support just got a whole new set of eyes - Rescue Lens

Datasheets | Interactive Video

Give your services team the power of interactive video to support issues in the physical world using their mobile phone.

Supporting the Internet of Things

Analyst Reports | IoT

By 2020, somewhere between 25 and 50 billion devices will be connected to the Internet - how will you support them all?

Targeted Field Service Market Review - Healthcare

Analyst Reports | Mobility

The Value of Connected Services in the Healthcare Sector

Targeted Field Service Market Review - Manufacturing

Analyst Reports | Mobility

The Value of Connected Services in the Manufacturing Sector

Ten Things You Must Try in LogMeIn Rescue

Datasheets |

Let us guide you through the 10 most useful features in LogMeIn Rescue.

The Importance of Remote Support in a Shift-Left World

Analyst Reports | Remote Support

In an effort to deliver effective support, many organizations are beginning to implement a Shift-Left approach in order to better enable their teams to solve complex issues quickly and efficiently.

The State of Customer Success: 2017

Analyst Reports | Customer Service

Hot topics in customer support and how to create impactful customer success initiatives that increase adoption across your user-base.

The State of Support Services: 2017

Analyst Reports | Remote Support, Customer Service

Key trends in support service and how to create a support strategy that empowers your customers- both internally (employees) and externally (end-users).

Top Technologies Continuing to Impact Customer Service in 2017

Webinars | Customer Service

Learn several key drivers that are forcing change in 2017 that stem from "The Consumerization of B2B Support."

TSIA - Revolutionizing Support Interactions with Video

Analyst Reports | Interactive Video

Providing a direct line of sight into the customer's home or office

Video Collaboration in the Field: See the Path to Resolution

Analyst Reports | Interactive Video

This report highlights the increased use of collaborative video tools in field services to ensure technicians have the information and skills to solve problems on a first visit.

What Matters Most in a Remote Support Solution

Datasheets | Remote Support

A recent online survey of those using remote support tools found these considerations mattered most.

Winning Over Your Customers with Video Support

Webinars | Interactive Video, Customer Service

Learn how 46% of customer issues are being solved on first contact when using a video support tool.

Would You Leave Your Wallet Laying Around? How to Kick-Start Your Organization’s Security Program

Webinars | Customer Service

Our in-house security experts discuss how LogMeIn has built and scaled a strong security program from the ground up.

Zero Motorcycles

Videos | Remote Support, Interactive Video

See how Zero Motorcycles is able to save tens of thousands of dollars in annual travel costs (and lost productivity) by no longer sending its expert technicians to make on-site repairs.