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Datasheets | Remote Support

A technical overview of Rescue’s architecture.

Scalability, security, reliability, ease of use. These four characteristics are what describe a great remote support solution, but they do not always go hand-in-hand. It’s easy to find a remote support solution that provides two or maybe three of the above criteria, but a solution that delivers all four is rare. LogMeIn, Inc. provides just such a solution with LogMeIn Rescue. 

Datasheets | Remote Support

Buyer's Guide: Guide to Selecting the Right Remote Support Tool

This Buyer’s Guide describes what to look for to select the right remote support tool for your organization.

Videos | Interactive Video

Endsleigh Insurance: Driving Claims Innovation

Using Rescue Lens, Endsleigh is able to settle certain claims at initial point of contact.

Analyst Reports | IoT

HDI - Supporting the Internet of Things

By 2020, somewhere between 25 and 50 billion devices will be connected to the Internet - how will you support them all?

Datasheets | Interactive Video

How to Enable Rescue Lens

A short how-to guide to help set up Rescue Lens

Analyst Reports | Mobility

IDC - Mobility in the Field Services Industry

Utilities are getting squeezed on both the top and the bottom lines as the industry is undergoing more and more disruptions.

Analyst Reports | Interactive Video

IDC Link - LogMeIn Rescue Lens: Let the Camera Do the Talking

See what IDC has to say about the recent launch of LogMeIn Rescue Lens

Analyst Reports | Mobility

IDC Targeted Field Service Market Review - Healthcare

The Value of Connected Services in the Healthcare Sector

Analyst Reports | Mobility

IDC Targeted Field Service Market Review - Manufacturing

The Value of Connected Services in the Manufacturing Sector

Analyst Reports | Remote Support

IDC Technology Spotlight - Clientless Remote Support Software

A key Service Desk Tool to Drive User Satisfaction and Productivity

Analyst Reports | Remote Support

IDG Whitepaper: A Shift to Remote IT Services Alleviates Support and Help Desk Headaches

A review of a recent IDG Internal IT Community Survey reveals the challenges companies are facing when it comes to supporting their own employees.

Analyst Reports | Remote Support

LogMeIn wins 2016 North American Remote Support Technology Company of the Year

By demonstrating excellence in growth, innovation, and leadership.

Competitive Comparisons | Remote Support

Maximize the ROI of Remote Support

Ensure you are maximizing the ROI of your remote support set up. Don't get dragged down by on-premises deployment.

Competitive Comparisons |

NPS Results: LogMeIn Rescue vs. Cisco WebEx

Unlike WebEx – which grew out of an online conferencing application – Rescue was purpose-built for the professional helpdesk and call center by professional technicians.

Competitive Comparisons |

NPS Results: LogMeIn Rescue vs. Citrix GoToAssist

Rescue is the only SaaS tool purpose-built for the professional helpdesk and call center by professional technicians.

Competitive Comparisons |

NPS Results: Rescue is No. 1 in Remote Support

LogMeIn Rescue had the highest Net Promoter Score (NPS) across the competition.

Webinars | Remote Support

On-Demand eBroadcast - Optimizing Customer Experience and Support with Every Engagement

Today’s customer journey consists of millions of intent-driven moments of decision-making and preference shaping that occurs in an instant. In these micro-moments, consumers are using various, and sometimes multiple devices and channels to engage with companies.

Webinars | IoT, Mobility

On-Demand Webinar: Field Services Game Changers: Mobility, Video and the IoT

For companies with field service organizations, the continuous transformation of capabilities necessary to remain competitive in our increasingly complex and connected world, has become an accepted reality. However many companies struggle to balance achieving today’s business results with building the capabilities for future success.

Webinars | Remote Support

On-Demand Webinar: 3 Remote Support Mistakes & How to Avoid Them

This webinar highlights the 3 common mistakes companies make when developing a remote support strategy including, lack of attention to security, wrong deployment model for the company SaaS vs OnPrem, and lack of attention to scalability.

Webinars | IoT

On-Demand Webinar: 3 Tips - Service Revenue Growth & the Looming IoT

The IoT is coming fast and should have your business considering the potential impact (good or bad) on your Service Revenue Growth (SRG). How might the IoT affect the services your department or business offers, and the resulting revenue? 

Webinars | Remote Support

On-Demand Webinar: Do More with Less - Optimize Your Service Delivery Channel

Shift from high-cost on-site incidents to lower-cost assisted and unassisted support channels.

Webinars | Mobility

On-Demand Webinar: Effective Customer Support in Our Mobile World

This webinar talks about how the continued explosion of mobile devices is altering customer expectations, and pushing today's support organizations to the brink.

Webinars | IoT

On-Demand Webinar: Generating Revenue with the IoT: Is Support Prepared?

The Internet of Things (IoT). Its potential to create new revenue opportunities and drive change in the broader business landscape is undeniable – in fact it’s already happening. But what does it mean for your company?

Webinars | Remote Support

On-Demand Webinar: IDG - Remote Support Services

There’s no denying the increasing complexity of the IT landscape: From new technology and devices to the growing costs of supporting a sprawling infrastructure, IT support professionals face new challenges at every turn.

Webinars | Remote Support

On-Demand Webinar: IDG Customer Support 3.0

This webinar talks through today's increasing adoption of mobile devices, how it is impacting support organizations, and how they are turning those moments of frustration into opportunities to earn customer loyalty.

Webinars | Interactive Video

On-Demand Webinar: Overcoming Challenges in Video Field Service

TSIA's John Ragsdale discussion on video challenges.

Webinars | Interactive Video

On-Demand Webinar: Revolutionizing the Claims Process Through Technology

Understand challenges to successful adoption of new technologies and how to overcome them.

Webinars | Remote Support

On-Demand Webinar: Scale Your Support Organization to Meet Your Rising Needs

As the dust of the New Year settles, it’s time to ensure that your support organization is tuned up and primed to meet the evolving requirements of your end users, while still “doing more with less”.

Webinars | Interactive Video

On-Demand Webinar: Strengthen Your Field Service Game Plan with Video

The benefits video-aided technology bring to the field service market.

Datasheets | Mobility

Rescue & BoldChat Mobile SDK

Integrated real-time engagement and remote support, with LogMeIn's Mobile Software Development Kits (SDKs), you'll be able to easily embed BoldChat and Rescue directly into any native iOS or Android app.

Datasheets |

Rescue Command Center

Balance the effectiveness and efficiency of your support from a single interface with Rescue's Command Center

Datasheets | Mobility

Rescue In-App Support: Rescue Your Customers Right Where They Are

Mobile apps are everywhere: engaging consumers, generating revenue, and providing entertainment. Yet when it comes to support, mobile apps can be a black hole. LogMeIn Rescue has long been the remote support solution of choice for some of the world’s leading businesses, which is why we decided to put the power of Rescue into apps!

Videos | Interactive Video

Rescue Lens | Meet Gary

Will Gary get to work on time with the help of Rescue Lens?

Videos | Interactive Video

Rescue Lens | Meet Howard

Can Rescue Lens help Howard cruise into the weekend?

Videos | Interactive Video

Rescue Lens | Meet Paula

Can Rescue Lens help Paula solve her late night printer problems?

Datasheets | Interactive Video

Rescue Lens for Insurance

Help your claims agents see the claim, through the eyes of the customer.

Datasheets | Interactive Video

Rescue Lens for Manufacturing

For manufacturing customer service centers, a new way to look at support.

Datasheets |

Rescue Overview

Whether you’re providing technical support to your employees, your customers, or both, you need a remote support solution that’s fast, reliable, flexible, easy to deploy, and easy to use. LogMeIn Rescue was developed by support technicians, for support technicians, with these critical capabilities in mind.

Datasheets |

Rescue ServiceNow Integration

Extend the power of now with the LogMeIn Rescue & ServiceNow integration!

Competitive Comparisons |

Rescue vs. Bomgar Test Results

QualiTest Put Rescue and Bomgar to the Test.

Competitive Comparisons |

Rescue vs. GoToAssist Test Results

QualiTest Put Rescue and GoToAssist to the Test.

Competitive Comparisons |

Rescue vs. TeamViewer Test Results

QualiTest Put Rescue and TeamViewer to the Test.

Datasheets | Interactive Video

Support just got a whole new set of eyes - Rescue Lens

Sometimes you can find the problem by looking at the end user’s screen. Sometimes you can find the problem by evaluating a device’s diagnostics. Sometimes all it takes is the end user explaining to you what went wrong.

Datasheets |

Ten Things You’ve Gotta Try in LogMeIn Rescue

LogMeIn Rescue is the number one remote support tool with the power, security, scalability and reliability you need to access and support more smartphones, tablets and computers, than any other remote support solution. 

Datasheets | IoT

The IoT Primer

What you need to know for starters about the Internet of Things and the Implications for Field Services.

Analyst Reports | Remote Support

TSIA - Field Services Technology Stack

Automation is critical to boosting productivity and increasing revenue in the field service industry

Analyst Reports | Interactive Video

TSIA - Revolutionizing Support Interactions with Video

Providing a direct line of sight into the customer's home or office

Analyst Reports | Remote Support

TSIA - The State of Support Services Report

The results of TSIA’s Support Services Benchmark Survey continue to reveal the hard truths about delivering technical support in 2016.

Analyst Reports | Interactive Video

Video Collaboration in the Field: See the Path to Resoltion

This report highlights the increased use of collaborative video tools in field services to ensure technicians have the information and skills to solve problems on a first visit.

Datasheets | Remote Support

What Matters Most in a Remote Support Solution

When it comes to whether someone will recommend a product to others, certain attributes matter more than others. A recent online survey of those using remote support tools found these considerations mattered most.

Competitive Comparisons | Remote Support

Why major SaaS Company Switched to LogMeIn Rescue

A major SaaS provider was looking to replace their current remote support tool... see why they chose to make the switch to LogMeIn Rescue! 

Videos | Remote Support, Interactive Video

Zero Motorcycles

Zero Motorcycles, the only electric vehicle company producing fully-electric motorcycles. See how Zero is able to save tens of thousands of dollars in annual travel costs (and lost productivity) by no longer sending its expert technicians to make on-site repairs throughout the world with using Rescue & Rescue Lens!