News

Rescue Live Guide Gains a Silver Win in the 10th Annual Best in Biz Awards!

Marcel Kay

December 15, 2020

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We're excited to announce that LogMeIn's Rescue Live Guide has been named a Silver winner in the Best in Biz Awards in the category Most Innovative Product Feature of the Year – Enterprise and SMB!

Rescue Live Guide gained recognition from the Best in Biz Awards for offering businesses unparalleled flexibility without placing limits on where and how users can co-browse. The judging panel observed how the product allows co-browsing on any browser, any device and any digital property, so an organization can support its customers no matter where they are in their customer journey.

They were also impressed how Rescue Live Guide includes instant deployment, flexibility and worry-free security; yet could still be deployed code-free so agents can start co-browsing instantly, anywhere, without making website changes and businesses can see an immediate ROI. With instant and secure co-browsing capabilities, Rescue Live Guide allows customer service agents to resolve issues faster via guided, personalized support, enabling businesses to tap into the unlocked potential of visual engagement and up-level their customer support.

The Best in Biz Awards is the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. This year marks its 10th annual competition and contained a particularly strong field of entries from both public and private companies of all sizes – spanning all geographic regions and industries in the U.S. and Canada, ranging from the most recognizable and admired global brands to the most innovative start-ups and nimble local companies. 2020 has been a challenging year for any business – and the Best in Biz Awards stated that all winners all showcased agility, resilience, innovation, growth and the drive to help others, no matter what.

Winners in the 10th annual program were determined based on scoring from independent judging panels assembled each year from some of the most respected newspapers, TV and radio outlets, and business, consumer, technology and trade publications in North America. The 2020 judging panel included, among others, writers from Barron’s, Consumer Affairs, USA Today and Wired.

For a full list of gold, silver and bronze 2020 winners, visit: https://www.bestinbizawards.com/2020-winners/.

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