Keeping customers mobile by supporting them where they are.
We're able to go above and beyond for our customers by supporting any issue related to Motorola – their phone, Wi-Fi, applications, software, hardware – even when they're unable to relay exactly what they’re experiencing.
Motorola makes it their mission to change people’s lives for the better through the magic of mobility. Through support centers located in the U.S., the Philippines, India, Brazil and Latin America, the global company needs to be able to support customers with any issues related to their device, a third-party application or a service they’re trying to connect to. Some of the challenges Motorola faced were:
The Motorola team uses Rescue remote support to help resolve any technical issues customers have with their mobile devices. Rescue Lens video allow Motorola to handle issues with hardware like the Moto 360 smartwatch and Moto Mods snap-on accessories. By seeing what their customer sees on the screen or on the physical device, support staff is able to resolve issues quickly and efficiently, without lengthy explanations or communication gaps.
With Rescue, Motorola has been able to: