With the latest release Rescue 7.50, technicians will experience a faster, smoother join flow and in-session experience, great session reliability, and higher streaming quality.
No one has time for slow technology. Speed of connection and quality of in-session experience are two hallmarks of a great remote support solution. If the product is slow to connect or the screen doesn’t keep pace with the conversation, then the experience will frustrate both the technician and end users, and likely take longer than necessary to troubleshoot the issue.
At Rescue, we’ve been hard at work continuously optimizing the Rescue experience for our users. Rescue 7.50 was tested by customers during a lengthy beta period and is now available to all Windows users. The new version of the Rescue technician console connects to a WebRTC-based tech stack and a next-generation media service, providing a massive performance boost for Windows users.
Seeing is believing. In this video, a 4k YouTube video is playing via the Rescue remote stream. On the left is the Rescue 7.0 media service (the "before") and, on the right, the new media service in Rescue 7.50 (the "after").
We also packed some additional enhancements into this release, including:
New Calling Card (Coming in May!)
What are you waiting for? Get going now and solve the toughest issues with lightning-fast speed, battle-tested session quality and reliability. Users can download Rescue 7.50 today.
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