Everything from new devices and security concerns, to increasingly tech-savvy end users and the costs of supporting a sprawling infrastructure, there is no denying the growing complexity of the IT landscape. It comes as no surprise that those IT professionals and support desk staffs are struggling to address these and other challenges.
But there is good news, according to an exclusive survey by IDG Research: Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs.
One of the most significant objectives—cited as critical or very important by 87 percent of the survey respondents—is achieving high customer satisfaction levels. Security is also at the top of the list for survey respondents.