Earning Your Trust: Rescue Wins Three 2022 TrustRadius Awards Based on Customer Reviews

Chuck Leddy

August 31, 2022


Today’s software buyer doesn’t believe everything a vendor tells them, nor should they. The technology marketplace is teeming with vendors constantly boasting about their wares. Instead, smart buyers rely on insights from third parties, including customers who have actually used the software under consideration. That’s why third-party review sites and awards from trusted sources can be important influencers during the buying process.

Rescue is proud to announce that we have earned the 3 TrustRadius Awards for 2022 in the Remote Desktop Software category: Top Rated, Best Feature Set, and Best Relationship.

3 TrustRadius award emblems earned by Rescue in 2022 in the Remote Desktop Software category: Top Rated, Best Feature Set, and Best Relationship

Over one million B2B technology buyers use 380,000+ verified reviews and ratings on every month to help them make informed purchasing decisions. Let’s explore why these TrustRadius awards matter for our Rescue customers, as well as for buyers considering Rescue.

TrustRadius “Top Rated Award” for 2022

The Top Rated Award is the software industry’s unbiased standard for customer recognition of the best B2B technology products. The Award is based entirely on customer feedback via reviews — it's not influenced by analyst or vendor opinion.

To earn the Top Rated award, a product must have at least 10 reviews from the past year, must have earned at least 1.5% of the traffic for its category, and must have earned a trScore (overall customer satisfaction) of at least 7.5/10.

“Rescue earned the Top Rated award based directly on feedback from their customers,” said Megan Headley, VP of Research at TrustRadius. “Reviewers on TrustRadius highlight the unattended access functionality, file transfers, and how easy it is for customers to use Rescue.”

The Remote Desktop Software category is teeming with 60+ vendors, and Rescue has so far received over 300 customer reviews and ratings on TrustRadius. More than 2 out of 3 customers reviewing Rescue have given us a rating of 9 or 10 (10 being the highest rating possible). As one Rescue reviewer said:

“We use Rescue to remote into systems to support our customers, collect logs, and work with Dev[elopment] on escalations. We stay with Rescue because our logs can get large and Rescue’s file transfer is...much faster than any others we have used. We regularly work with dev[elopment] on customer issues, [and] being able to both be on a session is very helpful.”

“Best Of” Category Awards

TrustRadius ratings are broken down into different categories such as product features, price, service, and more. Its “Best of” Awards recognize the top performing software products in different categories. Just like the “Top Rated” Award, the “best of” awards are based entirely on customer reviews. Rescue is proud to have been recognized with “best of” awards for Best Feature Set and Best Relationship (with Customers).

The “Best Relationship” Award looks at key insight data in product reviews for Would Buy Again, Implementation Expectations, and Sales and Marketing Promises. At Rescue, we’ve always prioritized customer relationships with our top-rated customer service. Rescue reviewers on TrustRadius have called our service wonderful, top-notch" and described our available service resources as vast...there are several places to find what you are looking for and get the help that you need.”

Our Best Feature Set Award matters because no customer wants to be left short on product features. Instead, you need the right tools for the right job, for quicker resolution times and a better overall support experience for both agents and customers. As one customer said in their TrustRadius review:

“Rescue is the perfect tool for remote connection, for being able to see exactly what the end-user is seeing on their machine. The ability to invite other technicians is also a very thoughtful feature that allows multiple people to work on the same issue on one computer.”

Rescue doesn’t limit certain features to different product tiers. Instead, we offer one product version, just one add-on for mobile support, and no limits on the number of devices. You get the whole package with your subscription – not a bunch of add-ons that add up on your bill. You get great features, great service, and a great value rolled into one.

Driving What We Do: It's About You

Winning awards, especially awards driven by the satisfaction of Rescue customers, is fun, but Rescue exists to serve the needs of customers.

“Making IT easy and secure for our customers, so they can in turn better serve their customers, drives all that we do,” says Jamie Domenici, Chief Marketing Officer of GoTo. “It’s an honor to receive these awards from TrustRadius,” but it’s an even bigger honor to earn the trust of our customers every single day.

Try Rescue free to experience how our award-winning tools and best-in-class customer service can help your support team (and customers) work better.

About TrustRadius:

TrustRadius helps technology buyers make better decisions and helps vendors tell their unique stories, improve conversion, engage high-intent buyers, and gain customer insights. Each month over 1 million B2B technology buyers, over 50% from large enterprises, use verified reviews and ratings on to make informed purchasing decisions.

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