Customer and employee support continue to blur as user expectations grow more similar. This convergence along with technology enhancements put increased stresses on support organizations and IT help desks to meet evolving demands.
Best-in-class organizations are recognizing the importance of shifting from transactional to engaging experiences that build trust and loyalty. Successful organizations will embrace the relationship between technology and improved processes to ultimately transform the user experience.
Hear from Rescue and featured IDC guest speaker, Jennifer Cooke, in the webcast to:
- Explore the challenges of adapting to a diverse device and user base
- Outline the steps necessary to transform the support organization to meet the coming challenges