Recursos IDC Report: Support Services as a Competitive Differentiator
Fast and effective support will be a competitive differentiator for companies and represents a strategic opportunity in a digitally transformed world. As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications.
The ability to provide support on any type of connection, in any location, in any language, and via end users' preferred mode of communication introduces new complexities to the support organization.
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