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Improve the customer experience by resolving issues faster while increasing their self-sufficiency.
No more guessing games. See what your customer sees and guide them to solutions fast. They can get back to what they were doing, and you can decrease average handle time.
Complex online forms can intimidate customers and hinder conversion rates. Guide them through it to remove any barriers and prevent drop-off.
Show your customer how to best leverage your online products and services to fit their needs. Personalized guidance helps increase usage and reduce support calls down the line.
No need to call in your web team. Take ownership of the customer experience and start co-browsing instantly, anywhere, without making changes to your site. Later, you can insert a single line of code to your site to offer the most integrated on-site experience possible.
Now your front-line agents can provide guided assistance on any digital property. Any device, any mainstream browser, any website – not just your own. If the issue goes beyond the browser, easily escalate to remote view of the customer’s desktop. Zero downloads required.
Live Guide is uniquely architected for the most secure co-browsing experience possible. It connects to an isolated browser in the cloud, never to the end user’s device. All of your customer’s sensitive data is masked from the agent’s view. And because it’s built by LogMeIn, you can count on TLS 1.2 transport security with AES-256-bit encryption.