TeamViewer customers complain about hidden costs and extra expenses for upgrades, integrations and more.
A simple Google search reveals that TeamViewer has been a frequent target for malicious acts.
TeamViewer performance over the last 15 months reveals 19 episodes of unavailability and unplanned interruptions.
TeamViewer limits certain features to specific product versions or the number of devices.
Customers complain of poor customer support and lack of responsiveness.
TeamViewer requires you to build your solution with add-ons that add up.
Rescue’s simple and flat subscription pricing has no hidden fees or extra costs. Because the pricing stays consistent, you always know what you’re paying.
Rescue goes beyond TeamViewer with safeguards to protect your business from cyberthreats and bad actors along with industry-leading banking-grade data transfer.
As an example, Rescue provides SSO capabilities to all customers, while TeamViewer only offers SSO to Tensor customers, forcing you to upgrade to secure your business.
Businesses should question whether TeamViewer is the right choice for their hybrid models of the future.
In comparison, Rescue Enterprise accounts are assigned a dedicated Customer Success Manager and receive tailored onboard programming and VIP Support. All customers benefit from free live and on-demand training with access to Product Management.
Source: Zibis Group Inc., Key Considerations and Differentiators When Evaluating a Remote Support Solution, 2021.
TeamViewer doesn’t add up to value for your business. With Rescue, you get an easy-to-use, easy-to-deploy, cloud-based software solution that brings enterprise-grade levels of security and reliability without the overhead of traditional enterprise software.