We know that common industry trends, like the rise of mobile devices and the desire for instant gratification can often escalate customer demands. And so often meeting those demands require an amping-up of support organizations. That’s where the LogMeIn Rescue Command Center comes in. Rescue’s Command Center is a powerful tool that gives team leads and managers the ability to examine and respond to key performance indicators of the helpdesk – in real-time – so that Rescue users can address trends, whatever they may be, head-on.
As we work closely with our customers, they’ve expressed some of the benefits they have seen leveraging the Command Center. Here are a few that come up most frequently:
Creating a world-class support team that can meet the evolving trends and expectations of customers is no easy feat. Being a partner in helping companies meet that mission is a responsibility we take very seriously. We talk to customers, learn from them and continue to evolve LogMeIn Rescue and the Command Center according to what’s happening in the industry today and what we see in the future.
Stay tuned for regular updates on product updates, feature and tips and tricks.
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