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You can find other Rescue resources on remote support, mobile support, interactive video and customer engagement.

How to Select the Right Remote Support Tool for Today's Requirements

remote-work-the-new-normMeeting or exceeding customer expectations requires the right remote support tool. With an increased demand for remote assistance versus in-person, and more agents working remotely themselves, the pressure is on to provide consistent, secure, and reliable support no matter what.

Rescue has created this Buyer's Guide with you in mind, describing what to look for to select the right remote support tool to support today's customers:

  • Core Functionality
  • Usability
  • Security
  • Dependability
  • Deployment Model

This guide details each of these factors and provides a checklist for use as you reassess any current tools and work through your remote support solution selection.