4 Traits of Effective Remote Support Tools
An IT Buyer’s Evaluation Guide for Higher Education
Your institution has invested considerable resources in building an environment that fosters academic growth and exploration. But everyday IT issues like faulty hardware, outdated software, and viruses, can distract faculty, students and staff from those pursuits and overtax your help desk.
Help desk teams need a remote support tool that is easy to use, highly secure, and built for a mobile world. This evaluation guide will help IT managers select the right remote support tool suited for higher education.
Download this ebook to learn about:
- Realistic ROI expectations
- Potential security vulnerabilities to avoid
- How mobility and the cloud are impacting support experiences