Ensure fast, scalable and secure support

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Higher Ed Dive Playbook: Closing the Gap With Remote IT Support

How higher ed can scale remote support to meet the dramatic increase in demand

The pandemic has created an enduring transformation in higher education—especially in the technology used to deliver and support it. When it comes to support, there are still gaps that need to be filled in order to optimize the experience for students and faculty.

Higher Ed Dive’s studioID and Rescue by LogMeIn surveyed 152 higher education IT professionals to learn what their biggest challenges are when it comes to remote support and how they’re addressing those needs. In this playbook, we explore their responses and uncover how having a purpose-built remote support tool can help you:

  • Reduce headaches for your IT Department
  • Identify issues fast
  • Provide remote support for any device
  • Scale support without increasing headcount
  • Ensure secure remote sessions