Remote Support for the Empowered Customer

Anywhere, anytime support

Telecom

Today’s customer is well connected through social media, empowered to spread and consume news and opinions with a large network, but also impatient. These customers are putting new levels of pressure on telecommunications providers to focus on the impact of customer satisfaction and Net Promoter™ Scores. LogMeIn Rescue enables telecommunications providers to realize across the board increases in first call resolutions, reductions in average handle time, and industry-high customer satisfaction scores.

Meet today’s top telecommunications challenges head-on with LogMeIn Rescue:

  • Reduce inbound call volume and allow technicians to multi-task and service more customers simultaneously
  • Enable technicians to work together to resolve more issues on the first call with fewer escalations, repeat calls or expensive callbacks
  • Gain detailed visibility to better understand the customer experience and service quality, and drive higher CSAT and Net Promoter™ scores

Top 5 Mobile Enterprise: Best Practices for Mobile Device Support

“We don't have time to learn a complex remote support product, which is a major reason Rescue has proven to be invaluable. We want our helpdesk associates to spend more time learning Oak products, which include many features they must know thoroughly to maintain our superior customer support reputation.”

-Oak Telecom

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