Anywhere, anytime support
Today’s customer is well connected through social media, empowered to spread and consume news and opinions with a large network, but also impatient. These customers are putting new levels of pressure on telecommunications providers to focus on the impact of customer satisfaction and Net Promoter™ Scores. LogMeIn Rescue enables telecommunications providers to realize across the board increases in first call resolutions, reductions in average handle time, and industry-high customer satisfaction scores.
“We don't have time to learn a complex remote support product, which is a major reason Rescue has proven to be invaluable. We want our helpdesk associates to spend more time learning Oak products, which include many features they must know thoroughly to maintain our superior customer support reputation.”