Improve customer satisfaction with on-demand remote support

React instantly to customer needs

Hardware / Software Vendors

Software and hardware vendors attract new customers with innovative product features and value but they keep customers with outstanding service. Slow connect times and hard-to-navigate support channels can negatively affect customer satisfaction, Net Promoter™ scores and customer renewal rates. LogMeIn Rescue integrates web chat, remote control, and collaboration to help technicians connect with customers in seconds.
fuji-s

Fuji Xerox

See the case study

cardinal-s

Cardinal Tracking

See the case study

dex-s

DEX Imaging

See the case study

Meet today's top customer support challenges head-on with Rescue

  • Reduce inbound call volume and allow technicians to multi-task and service more customers simultaneously
  • Enable technicians to collaborate, using a robust tool-set to drive first call resolution (FCR) with fewer escalations, repeat calls or expensive callbacks
  • Eliminate pre- and post-session technician tasks by integrating Rescue with third party or homegrown helpdesk software solutions such as Salesforce.com or Zendesk

Service Desk Institute: Humanizing the Service Desk

"Our most complex calls became some of our shortest because our agents are now able to configure a router or Slingbox directly, rather than talking someone through it, which results in less time, frustration and confusion on the customer side of the equation. A huge win for us!"

- SLING MEDIA

iosscreenshot