Rescue Live Guide Co-Browsing Technology Features

Only Rescue Live Guide has the unique combination of capabilities to help you create an effortless and trusting customer experience (CX).

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Co-Browse on any Web Page - Rescue Live Guide

Unparalleled Flexibility

Rescue Live Guide removes the barriers that often come with co-browsing technology. You’re no longer limited to co-browsing on your own web property, and all customer-facing teams can use it across the customer journey.

Any Web Page
Your customer journey isn’t limited to your web property. Co-browse any web page – not just your own.

Any Web Browser and Device
Your customers can co-browse from their preferred web browser – Chrome, Safari, Firefox, IE 11, or Edge – from any device.

Multi-Tab Support
Toggle between multiple tabs to compare products or reference information, just like customers expect to do on the web.

Co-Browsing on any Browser or Device - Rescue Live Guide

PDF Documents
Open PDF files within a co-browsing session and use annotations to help guide customers.

Standalone Solution
Leverage co-browsing software across all customer-facing teams without the need to train them on a support or engagement platform.

Mobile SDK
Give your customers the ease of co-browsing on your mobile app without sending them to a mobile browser.

In-Session Chat
Quickly and accurately communicate information that’s easier to see than say, like complex model numbers.

Mask Sensitive Customer Information - Rescue Live Guide

Worry-free Security

LogMeIn is serious about security and our standalone co-browsing solution delivers on these high standards. In fact, Live Guide is architected for the most secure co-browsing experience possible.

Secure Cloud Architecture
Live Guide connects to an isolated browser in the cloud, never to the end user’s device.

Industry-Leading Encryption
Count on LogMeIn’s TLS 1.2 transport security with AES-256-bit encryption.

Data Masking
No matter where you co-browse, on your site or others, agents won’t see private customer data or other sensitive information.

Button Blocking
Ensure that certain actions, like buy now, can only be taken by your customer for their peace of mind and your compliance.

Account-Level PIN
Customers give agents a 6-digit PIN to start co-browsing, keeping them in control. Only your agents can use the code.

Codeless or Scripted Co-Browsing with Rescue Live Guide

Real-Time Deployment

Live Guide is the only co-browsing solution that gives you the choice of how to get started: with or without code. Your deployment, your choice. Business users can take the reins and drive the solution from day one.

Codeless Option
Accelerate time to value. Get co-browsing tools up and running in your organization with zero implementation efforts.

Scripted Option
Add a single line of code to your website so customers can start a co-browsing session where they are with one click.

Self-Service Setup
Business users can not only deploy the visual engagement solution but also set up data masking and button blocking.

Zero Downloads
The co-browsing experience is entirely browser based. There’s nothing for agents or customers to download.

Dynamics Integration
Seamlessly integrate secure co-browsing on any channel in Microsoft Dynamics Omni-channel for Customer Service.

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Personalized Customer Experience - Rescue Live Guide

Personalized CX

Calling the customer by name. Providing white-glove customer service. Speaking in their preferred language. Your agents already know how to deliver a personalized customer interaction. Live Guide backs them up with features that do the same.

Named Cursors
Make it clear what actions the agent is taking with differentiated and labeled cursors.

Annotations
Enhance teaching opportunities and point out specifics with drawing and annotations right on the customer’s screen.

Personalized Mentions
Display the agent’s and customer’s names or roles on all customer-facing mentions.

Localization
Make your customer feel more comfortable by displaying messages and labels in their language.

In-Session Chat
Quickly and accurately communicate information that’s easier to see than say, like complex model numbers.

Easy Administration

Live Guide gives administrators a simple way to manage the solution. Give the power of co-browsing technology to all customer-facing teams, get the insights you need to improve performance, and customize your solution to fit your business needs.

Admin Control Options - Rescue Live Guide

Admin Controls

Take control of your solution with granular reporting options, whitelisting, and customizations.

Control Agent Permissions - Rescue Live Guide

Agent Permissions

Restrict what agents can do during a co-browsing session for enterprise-level control.

Record Co-Browsing Sessions - Rescue Live Guide

Session Recording

Record co-browse sessions for quality assurance/audit purposes, encrypted for security.