Rescue Live Guide removes the barriers that often come with co-browsing technology. Co-browse across any website, on any device, and with all customer-facing teams so customers can be supported across their journey.
Any Web Page
Your customer journey isn’t limited to your web property. Co-browse any web page and multiple tabs, just like customers expect to do on the web.
Any Web Browser and Device
Your customers can co-browse from their preferred web browser – Chrome, Safari, Firefox, IE 11, or Edge – from any device.
The co-browsing experience is entirely browser based. There’s nothing for agents or customers to download.
PDF Document Support
Open PDF files within a co-browsing session and use annotations to help guide customers.
Give your customers the ease of co-browsing on your mobile app without sending them to a mobile browser.
Quickly and accurately communicate information that’s easier to see than say, like complex model numbers.
Seamlessly add even more flexibility to your co-browsing experience with new video and voice capabilities. Say hello, personalize the conversation, build a connection, and even show your customer physical products.
Create a more personal interaction or replicate in-person experiences with real-time video.
Use in-session VoIP for a true “show and tell” engagement.
LogMeIn is serious about security and our standalone co-browsing solution delivers on these high standards. In fact, Live Guide is architected for the most secure co-browsing experience possible.
Secure Cloud Architecture
Live Guide connects to an isolated browser in the cloud, never to the end user’s device.
No matter where you co-browse, on your site or others, agents won’t see private customer data or other sensitive information.
Customers give agents a 6-digit PIN to start co-browsing, keeping them in control. Only your agents can use the code.
Live Guide is the only co-browsing solution that gives you the choice of how to get started, with or without code. Your deployment, your choice. Live Guide is the only co-browsing solution that gives you the choice of deploying with or without code. Business users can take the reins and drive the solution from day one.
Accelerate time to value. Get co-browsing tools up and running in your organization with zero implementation efforts.
Add a single line of code to your website so customers can start a co-browsing session where they are with one click.
Seamlessly integrate secure co-browsing on any channel in Microsoft Dynamics Omni-channel for Customer Service.
Calling the customer by name. Providing white-glove customer service. Speaking in their preferred language. Your agents already know how to deliver a personalized customer interaction. Live Guide backs them up with features that do the same.
Make it clear what actions the agent is taking with differentiated and labeled cursors.
Enhance teaching opportunities and point out specifics with drawing and annotations right on the customer’s screen.
Make your customer feel more comfortable by displaying messages and labels in their language.
Take control of your solution with granular reporting options, whitelisting, and customizations.
Restrict what agents can do during a co-browsing session for enterprise-level control.
Record co-browse sessions for quality assurance/audit purposes, encrypted for security.