Let our experts be your experts.

Get more out of Rescue with services designed to enhance your remote support set up.

Evaluation Package

See if Rescue is the right fit for your small to medium scale support set up. Let us walk you through a technical evaluation — we’ll determine your specific needs to figure out the product configuration that works best for you.

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  • Up to 15 hours of professional services consultancy
  • Designated technical and commercial points of contact
  • Introduction and demonstration of the main Rescue components
  • Requirements evaluation call
  • Initial setup of the evaluation account
  • Evaluation review meeting

For more information, contact sales today.

Pilot Package

Expand Rescue’s reach to consumer support, managed services operations or mobile end-user-support. We’ll get you ready by reviewing your objectives and KPIs, setting pilot success criteria, assisting in a Security/IT review and delivering scheduled training — with checkpoints and change control offered when necessary

  • Up to 30 hours of professional services consultancy
  • Designated technical process manager
  • Evaluation of requirements
  • Assistance in set up of evaluation account
  • Online training delivered by LogMeIn Trainer
  • Customized training materials
  • IT Security & Data Privacy compliance review
  • Call Center deployment best practices
  • Consulting in ROI calculation and documentation

For more information, contact sales today.

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Configuration Package

Rolling out Rescue to your entire customer service and/or service desk area? We can help with deployment, including configuration advice made with long-term objectives in mind, training of agents and administrators, adoption and growth planning, and review of quick-win integrations options.

  • Up to 30 hours of direct engagement
  • Agent and Administration training - including mobile platforms
  • Mass user provisioning
  • Product set up best practices
  • Quick win integration options
  • Operational and use case review
  • Set up optimal Leavers process
  • Customer-driven user management
  • Updating Mobile platform relating preferences
  • Initial set plus training on maintenance

For more information, contact sales today.

Optimization Package

We’ll work with your stakeholder teams to establish a holistic view, pinpointing possible integration options, making suggestions to managed user provisions and exploring the usability of Rescue’s advanced features such as Channels, APIs, Instant Chat, or Click2Fix Alert function set for mobile.

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  • Up to twenty hours of direct engagement
  • Systems review meeting
  • Review Rescue reporting
  • Analyze third party reports where applicable
  • Advanced feature demo and specifications
  • Use case review and recommendations
  • Techniques to increase adoption
  • Roadmap review and feature requests

For more information, contact sales today.