Ten Things You’ve Gotta Try in LogMeIn Rescue

LogMeIn Rescue is the number one remote support tool with the power, security, scalability and reliability you need to access and support more smartphones, tablets and computers, than any other remote support solution. 

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Buyer's Guide: Guide to Selecting the Right Remote Support Tool

This Buyer’s Guide describes what to look for to select the right remote support tool for your organization.

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On-Demand Webinar: 3 Remote Support Mistakes & How to Avoid Them

This webinar highlights the 3 common mistakes companies make when developing a remote support strategy including, lack of attention to security, wrong deployment model for the company SaaS vs OnPrem, and lack of attention to scalability.

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2015 Remote Support Trends

See why TSIA says mobile device support and video links drive high adoption and spending

Research
A technical overview of Rescue’s architecture.

Scalability, security, reliability, ease of use. These four characteristics are what describe a great remote support solution, but they do not always go hand-in-hand. It’s easy to find a remote support solution that provides two or maybe three of the above criteria, but a solution that delivers all four is rare. LogMeIn, Inc. provides just such a solution with LogMeIn Rescue. 

Datasheet
Buyer's Guide: Guide to Selecting the Right Remote Support Tool

This Buyer’s Guide describes what to look for to select the right remote support tool for your organization.

Datasheet
HDI - Supporting the Internet of Things

By 2020, somewhere between 25 and 50 billion devices will be connected to the Internet - how will you support them all?

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How to Enable Rescue Lens

A short how-to guide to help set up Rescue Lens

Datasheet
IDC - Mobility in the Field Services Industry

Utilities are getting squeezed on both the top and the bottom lines as the industry is undergoing more and more disruptions.

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IDC Link - LogMeIn Rescue Lens: Let the Camera Do the Talking

See what IDC has to say about the recent launch of LogMeIn Rescue Lens

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IDC Targeted Field Service Market Review - Healthcare

The Value of Connected Services in the Healthcare Sector

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IDC Targeted Field Service Market Review - Manufacturing

The Value of Connected Services in the Manufacturing Sector

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IDC Technology Spotlight - Clientless Remote Support Software

A key Service Desk Tool to Drive User Satisfaction and Productivity

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Maximize the ROI of Remote Support

Ensure you are maximizing the ROI of your remote support set up. Don't get dragged down by on-premises deployment.

Competitive Comparison
NPS Results: LogMeIn Rescue vs. Bomgar

We're often asked what the differences are between LogMeIn Rescue and Bomgar... And here is what we found! 

Competitive Comparison
NPS Results: LogMeIn Rescue vs. Cisco WebEx

We're often asked what the differences are between LogMeIn Rescue and Cisco WebEx... Here is what we found!

Competitive Comparison
NPS Results: LogMeIn Rescue vs. Citrix GoToAssist

We're often asked what the differences are between LogMeIn Rescue and Citrix GoToAssist...Here is what we found!

Competitive Comparison
NPS Survey Says - Rescue is #1

LogMeIn comes highly recommended - but don't trust our word for it! 

Competitive Comparison
On-Demand eBroadcast - Optimizing Customer Experience and Support with Every Engagement Today’s customer journey consists of millions of intent-driven moments of decision-making and preference shaping that occurs in an instant. In these micro-moments, consumers are using various, and sometimes multiple devices and channels to engage with companies.
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On-Demand Webinar: Field Services Game Changers: Mobility, Video and the IoT

For companies with field service organizations, the continuous transformation of capabilities necessary to remain competitive in our increasingly complex and connected world, has become an accepted reality. However many companies struggle to balance achieving today’s business results with building the capabilities for future success.

Event
On-Demand Webinar: 3 Remote Support Mistakes & How to Avoid Them

This webinar highlights the 3 common mistakes companies make when developing a remote support strategy including, lack of attention to security, wrong deployment model for the company SaaS vs OnPrem, and lack of attention to scalability.

Event
On-Demand Webinar: 3 Tips - Service Revenue Growth & the Looming IoT

The IoT is coming fast and should have your business considering the potential impact (good or bad) on your Service Revenue Growth (SRG). How might the IoT affect the services your department or business offers, and the resulting revenue? 


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On-Demand Webinar: Effective Customer Support in Our Mobile World

This webinar talks about how the continued explosion of mobile devices is altering customer expectations, and pushing today's support organizations to the brink.

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On-Demand Webinar: Generating Revenue with the IoT: Is Support Prepared?

The Internet of Things (IoT). Its potential to create new revenue opportunities and drive change in the broader business landscape is undeniable – in fact it’s already happening. But what does it mean for your company?

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On-Demand Webinar: IDG - Remote Support Services

There’s no denying the increasing complexity of the IT landscape: From new technology and devices to the growing costs of supporting a sprawling infrastructure, IT support professionals face new challenges at every turn.

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On-Demand Webinar: IDG Customer Support 3.0

This webinar highlights this webinar talks through how with today's increasing adoption of mobile devices and how it is impacting support organizations, and how they are turning those moments of frustration into opportunities to earn customer loyalty.

Event
On-Demand Webinar: Scale Your Support Organization to Meet Your Rising Needs

As the dust of the New Year settles, it’s time to ensure that your support organization is tuned up and primed to meet the evolving requirements of your end users, while still “doing more with less”.

Event
Rescue & BoldChat Mobile SDK

Integrated real-time engagement and remote support, with LogMeIn's Mobile Software Development Kits (SDKs), you'll be able to easily embed BoldChat and Rescue directly into any native iOS or Android app.

Datasheet
Rescue Command Center

Balance the effectiveness and efficiency of your support from a single interface with Rescue's Command Center

Datasheet
Rescue Datasheet

Whether you’re providing technical support to your employees, your customers, or both, you need a remote support solution that’s fast, reliable, flexible, easy to deploy, and easy to use. LogMeIn Rescue was developed by support technicians, for support technicians, with these critical capabilities in mind.

Datasheet
Rescue In-App Support: Rescue Your Customers Right Where They Are

Mobile apps are everywhere: engaging consumers, generating revenue, and providing entertainment. Yet when it comes to support, mobile apps can be a black hole. LogMeIn Rescue has long been the remote support solution of choice for some of the world’s leading businesses, which is why we decided to put the power of Rescue into apps!

Datasheet
Rescue Lens | Meet Gary

Will Gary get to work on time with the help of Rescue Lens?

Video
Rescue Lens | Meet Howard

Can Rescue Lens help Howard cruise into the weekend?

Video
Rescue Lens | Meet Paula

Can Rescue Lens help Paula solve her late night printer problems?

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Rescue ServiceNow Integration

Extend the power of now with the LogMeIn Rescue & ServiceNow integration!

Datasheet
Rescue vs Bomgar Test Results

The differences between LogMeIn Rescue and Bomgar are clear, To gain an even greater understanding of the functional distinctions between Rescue and Bomgar, we asked the trusted testing experts at QualiTest to compare and contrast them.

Competitive Comparison
Rescue vs GoToAssist Test Results

We wanted to see just what a neutral third party would say about how LogMeIn Rescue stacks up against Citrix GoToAssist. So we asked the trusted software testing experts at QualiTest to compare and contrast these two solutions.

Competitive Comparison
Rescue vs TeamViewer Test Results

We wanted to see just what a neutral third party would say about how LogMeIn Rescue stacks up against TeamViewer. So we asked the trusted software testing experts at QualiTest to compare and contrast these two solutions.

Competitive Comparison
Support just got a whole new set of eyes - Rescue Lens

Sometimes you can find the problem by looking at the end user’s screen. Sometimes you can find the problem by evaluating a device’s diagnostics. Sometimes all it takes is the end user explaining to you what went wrong.

Datasheet
Ten Things You’ve Gotta Try in LogMeIn Rescue

LogMeIn Rescue is the number one remote support tool with the power, security, scalability and reliability you need to access and support more smartphones, tablets and computers, than any other remote support solution. 

Datasheet
The IoT Primer

What you need to know for starters about the Internet of Things and the Implications for Field Services

Datasheet
TSIA - Field Services Technology Stack

Automation is critical to boosting productivity and increasing revenue in the field service industry

Research
TSIA - Revolutionizing Support Interactions with Video

Providing a direct line of sight into the customer's home or office

Research
TSIA - The State of Support Services Report

The results of TSIA’s Support Services Benchmark Survey continue to reveal the hard truths about delivering technical support in 2016.

Research
Video Collaboration in the Field: See the Path to Resoltion

This report highlights the increased use of collaborative video tools in field services to ensure technicians have the information and skills to solve problems on a first visit.

Research
What Matters Most in a Remote Support Solution

When it comes to whether someone will recommend a product to others, certain attributes matter more than others. A recent online survey of those using remote support tools found these considerations mattered most.

Datasheet
Why major SaaS Company Switched to LogMeIn Rescue

A major SaaS provider was looking to replace their current remote support tool... see why they chose to make the switch to LogMeIn Rescue! 

Competitive Comparison
Zero Motorcycles

Zero Motorcycles, the only electric vehicle company producing fully-electric motorcycles. See how Zero is able to save tens of thousands of dollars in annual travel costs (and lost productivity) by no longer sending its expert technicians to make on-site repairs throughout the world with using Rescue & Rescue Lens!

Video

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