abc financial case study
ABC Financial
Case Studies ABC financial has been serving the retail fitness industry with club billing and management software for over 30 years.
abs associates case study
ABS Associates
Case Studies Outsourced IT provider ABS Associates chose Rescue to improve its remote support functionality for more complex challenges.
arise case study
Arise Virtual Solutions
Case Studies Arise Virtual Solutions services many of the world's largest consumer-facing companies, with a network of more than 5,000 self-employed home-based agents throughout the US and Europe, reliability was key.
armagh case study
Armagh Cash Register
Case Studies With only 6 support techs, Armagh Cash Register needed to provide efficient support at all times, from a single location.
cardinal tracking case study
Cardinal Tracking
Case Studies

Cardinal Tracking switched to LogMeIn Rescue for its reliability, ease of use, and comprehensiveness.

coretelligent case study
Case Studies Coretelligent provides domestic and global IT solutions to clients across industries and has achieved exponential growth with offices around the US.
ellkay case study
Case Studies ELLKAY is one of the country's preeminent providers of connectivity and data conversion solutions for the healthcare industry.
engin case study
Case Studies As its customer base grew, broadband telephone company engin LTD needed to upgrade its remote support capabilities.
Case Studies Make-A-Wish® grants the wishes of children with life-threatening medical conditions to enrich the human experience with hope, strength and joy.
Nissan Ireland
Case Studies Nissan Ireland has the highest Nissan market share in Europe, success it attributes to a customer-centric service philosophy.
NuStar Energy
Case Studies NuStar Energy is one of the largest asphalt refiners and marketers in the US.
Oak Telecom
Case Studies Oak Telecom is a SME market leader in call reporting, call recording, CTI and wallboard.
PC Paramedics
Case Studies PC Paramedics is an MSP that delivers IT support to 35 to 50 customers, each with 250 employees, in the security, distribution and healthcare industries.
Telenor Group
Case Studies Telenor Group provides mobile, broadband and TV telecommunications services worldwide who was looking for a solution to provide 24/7 access to customers whether PC, Mac or Mobile.
Ten Things You’ve Gotta Try in LogMeIn Rescue
Datasheets New to Rescue? With this quick-start guide you’ll be up & running in no time!
How to Select the Right Remote Support Tool
Datasheets A transformation of the workforce has altered end user expectations and business needs, driving the need to build flexible, simple, and scalable remote support solutions – all while keeping support costs down.
Rescue Mobile Datasheet
Datasheets With over 700 million smartphones shipped globally in 2012, the need for powerful mobile support is more important than ever.
LogMeIn Rescue Powerful Remote Support at Your Fingertips.
Datasheets A transformation of the workforce has altered end user expectations and business needs, driving the need to build while keeping support costs down.
Evolving Technology for Remote Support Software in Cloud and Mobile Environments
Research Papers What IDC calls the 3rd Platform — cloud, mobile, social, and big data/analytics — will continue to drive growth and innovation across all industries that depend on IT resources.
2015 Remote Support Trends
Research Papers Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines.
The State of Support
Research Papers The results of TSIA’s Support Services Benchmark Survey continue to reveal the hard truths about delivering technical support in 2015.
The Alignment of Customer and Support Expectations
Research Papers Support organizations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount.
3 Remote Support Mistakes & How to Avoid Them
Video Library This webinar highlights the 3 common mistakes companies make when developing a remote support strategy including, lack of attention to security, wrong deployment model for the company SaaS vs OnPrem, and lack of attention to scalability.
Effective Customer Support in Our Mobile World
Video Library

This webinar talks about how the continued explosion of mobile devices is altering customer expectations, and pushing today's support organizations to the brink.

IDG Customer Support 3.0
Video Library This webinar highlights this webinar talks through how with today's increasing adoption of mobile devices and how it is impacting support organizations, and how they are turning those moments of frustration into opportunities to earn customer loyalty.
A technical overview of Rescue’s architecture.
Whitepapers Scalability, security, reliability and ease of use.
dex imaging case study
DEX imaging
Case Studies DEX imaging needed to support increasingly complex, technical machines that required more intensive customer service.
fordham case study
Fordham University
Case Studies Fordham needed a remote support solution for its faculty and staff's computers that balanced IT and user privacy needs.
fuji xerox case study
Fuji Xerox
Case Studies Fuji Xerox chose LogMeIn Rescue for their technical support centers in both Sydney and Seoul, South Korea, which offer services to hundreds of thousands of clients across 11 countries.
kennedy case study
Kennedy-Donovan Center
Case Studies Kennedy Donovan Center needs to support over 400 employees across Massachusetts quickly and efficiently to let them get back to working with individuals with developmental disabilities and their families.
lsac case study
Law School Admission Council
Case Studies The London Law School of Economics and Political Science is a world-class center for teaching, educating and researching 9,000 students from 140 countries.
London School of Economics
Case Studies London School of Economics provides support for 9,000 students and 1,900 staff across 140 countries, LSE's IT staff needed to upgrade its remote support solution.
Microwize Technology
Case Studies Microwize Technology is a leading value-added reseller for billing, scheduling, and electronic health records management applications.
Case Studies Midmark offers an extensive range of examination, procedure and treatment equipment as well as diagnostic products to medical offices and patients around the world.
Palm Valley Health Care
Case Studies Palm Valley Health Care provides a wide range of care and services to homebound patients throughout Southern Texas, they were looking to minimize software related disruptions for nurses PDA's.
St. Luke's Health System
Case Studies St. Luke's Health System heavily relies on technology to support patients looking to reduce application downtime to zero.
Case Studies When KAZAM entered the smartphone market in 2013, it did so with the belief that the market was largely commoditized. While founders Michael Coombes andJames Atkins were committed to providing leading edge technology, they were wary of relying on technology for product differentiation. Instead, KAZAM chose to differentiate their offerings by improving the overall user experience.
Case Studies Five years ago, Minneapolis-based Virteva made a strategic move that transformed them from a traditional IT consulting firm into company that also offered managed services. Today, they’re providing support to a wide range of organizations, from mid-sized companies to enterprises with thousands of employees located around the globe.
Zero Motorcycles
Case Studies Zero Motorcycles, the only electric vehicle company producing fully-electric motorcycles.
Zero Motorcycles
Video Library Zero Motorcycles, the only electric vehicle company producing fully-electric motorcycles. See how Zero is able to save tens of thousands of dollars in annual travel costs (and lost productivity) by no longer sending its expert technicians to make on-site repairs throughout the world with using Rescue & Rescue Lens!
Optus Case Study
Case Studies

See how Optus was able to provide better customer service and lift their Net Promoter Score with LogMeIn Rescue. 

Republic Wireless Case Study
Case Studies

Republic Wireless provides low-cost mobile phone services to hundreds of thousands customers throughout the United States. See how they are using LogMeIn Rescue+Mobile to help solve their customers mobile issues quickly and easily!