Top Technologies Continuing to Impact Customer Service in 2017

 

As technology continues to evolve, it is significantly impacting the way organizations view and approach customer service. There are several key drivers that are forcing change in 2017 that stem from what TSIA refers to as “The Consumerization of B2B Support”, including:

  • Mobility
  • Remote workers
  • Emphasis on self-service
  • Emerging technologies
  • Evolving channel preferences

Listen to this on-demand webinar to learn more about these trends and why business ought to consider them as they continue to optimize their customer service strategies.