The claims process is complex and expensive, and for most customers, it is the only experience they will have with your company after they purchase a policy. At the front line of this process are your claims agents. By equipping them with a tool that extends their reach so that they can view a claim as close to the First Notice of Loss (FNOL) as possible, without leaving their desk, you can help expedite the process and improve customer satisfaction.
Enter Rescue Lens, an innovative, live-video support tool that helps your claims agents see why a claim is being made, through the eyes of the customer.
With Rescue Lens, customers can use a smartphone to stream a video of damages directly from the site, back to your claims agents. Lens is interactive, so your claims agent can guide a customer to look at the areas the agent needs to see. The result is no wait time for a claims adjuster, more accurate appraisals, and reduced overhead.