Delight customers and reduce costs with remote technical support software.
Remote technical support is a win-win for your customers and your business.
When help desk and customer support employees have remote computer access to devices, providing remote technical support is faster, easier and much less costly. With remote access to desktops, laptops, tablets, smartphones and more, support professionals can control user and customer devices to configure settings, diagnose issues, demonstrate features, transfer files and help in a variety of other ways. By resolving issues more quickly, you can easily improve satisfaction while also reducing your helpdesk costs and improving productivity of help desk agents.
Choosing the best remote assistance software is critical, as the right solution can impress both customers and your support technicians. When you want a premier solution for remote technical support, LogMeIn Rescue is #1.
Features for Remote Support Technicians
LogMeIn Rescue is the only remote technical support tool that’s built to serve the needs of both one-person IT shops and professional help desks with up to 25,000 licenses and more. LogMeIn help desk software is purposely built for technicians and offers an easy-to-use interface that makes it easy to help coworkers and impress customers.
To help you deliver exceptional remote technical support, LogMeIn Rescue delivers:
- Speed. A powerful infrastructure lets you quickly connect to any device, chat with customers and remotely control their devices for fast resolution.
- Security. All sessions run over a 256-bit SSL-encrypted connection, and end-users must give technicians permission to perform a remote login. When the remote technical support session is over, Rescue automatically uninstalls the file that enables each connection.
- Reliability. Posted from multiple LogMeIn data centers, Rescue continuously delivers 99.99+ percent uptime.
- Flexibility. Using a single tool, technicians can resolve simple and complex issues across multiple platforms. Rescue offers remote Mac and PC access as well as support for Android, iOS and other mobile devices.
- Simplicity. As a SaaS-based solution. LogMeIn Rescue requires no hardware, infrastructure or software to maintain and is quick and easy to deploy. Rescue is easy to use as well, enabling technicians to perform diagnostics, transfer files or take control with a single click.
Benefits of Rescue’s Remote Desktop Tech Support
When you offer remote technical support with LogMeIn rescue, you can:
- Save money on remote technical support costs by reducing the time it takes to resolve issues.
- Improve productivity by resolving issues remotely rather than sending service teams into the field.
- Impress customers by addressing their needs more quickly, communicating more easily and reducing the frustration and stress of support interactions.
Featured Resources
IDC Report: Support Services as a Competitive Differentiator
Analyst Reports | Customer Service, Remote Support
As the number of devices increases and users expect that the time to resolution contracts rapidly, organizations are challenged to deliver uninterrupted access and use of IT devices and applications.
A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Analyst Reports | Remote Support
Implementing remote IT support services can bring relief while also improving end user satisfaction and helping lower costs.
Drive Customer Experience & Boost Revenues with Next-Gen Customer Support
Datasheets | Remote Support, Customer Service
Learn how strong customer support can help enhance customer experience and drive customer engagement.
The Importance of Remote Support in a Shift-Left World
Analyst Reports | Remote Support
In an effort to deliver effective support, many organizations are beginning to implement a Shift-Left approach in order to better enable their teams to solve complex issues quickly and efficiently.